JohnMichael Cone
Green Cove Springs,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Community First Credit Union Of Florida
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Deli Clerk
Publix
06.2018 - 12.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Screen Printer
Black Creek Customs
02.2017 - 08.2018
- Prepared, mixed and loaded screen ink.
- Received and examined work orders to determine printing times, ink and material quantities.
- Cleaned, adjusted and repaired screen printing machines.
- Performed quality checks and dried, folded and packed completed articles.
- Maintained relationships with clients through punctuality and excellent customer service.
- Inspected products to identify quality issues such as defects or discoloration.
- Notified supervisors or mechanics of equipment malfunctions.
- Prepared new color formulations and accurately replicated colors.
- Monitored equipment operation and adjusted controls to meet specified heat, tension and speed requirements.
- Operated machines and equipment to process finished fabric, thread and other textiles.
- Diluted or strengthened solutions, using dyes or chemicals according to established formulas and solution test findings.
- Maintained equipment with regularly scheduled cleaning and oiling, and repaired or replaced worn or defective parts.
Cashier
Winn Dixie Supermarket
04.2015 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - Business Administration And Management
St. Johns River State College
Orange Park, FLAssociate of Arts - Business Communications
Florida State College At Jacksonville
Jacksonville, FLHigh School Diploma -
Homeschooled
Green Cove Springs, FL04.2017
Skills
- Customer Support
- Member Relations
- USA Patriot Act
- Database Maintenance
- Industrial Processes
- Customer Standards Compliance
- Service Recommendations
- Reading Comprehension
- Microsoft Office
- Communications Strategies
- Sales and Upselling
- Policy and Procedure Adherence
Music
Guitarist, Pianist, and Bassist
Timeline
Member Service Representative
Community First Credit Union Of Florida
08.2021 - Current
Deli Clerk
Publix
06.2018 - 12.2021
Screen Printer
Black Creek Customs
02.2017 - 08.2018
Cashier
Winn Dixie Supermarket
04.2015 - 02.2017
Associate of Arts - Business Administration And Management
St. Johns River State College
Associate of Arts - Business Communications
Florida State College At Jacksonville
High School Diploma -
Homeschooled
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