John Howard
Los Angeles,CA
Summary
Goal-driven and skilled individual offering 4 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Ramp Agent
Envoy Air Inc.
06.2021 - 01.2024
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Food Technician
West Los Angeles Veterans Home
08.2015 - 06.2021
- Enhanced product quality by conducting thorough sensory evaluations and providing actionable feedback.
- Optimized production processes for efficiency by implementing new equipment and techniques.
- Developed innovative food products with exceptional taste, texture, and nutritional profiles by researching ingredient interactions and processing methods.
- Collaborated with cross-functional teams to ensure regulatory compliance in all aspects of food manufacturing.
- Streamlined production workflows by identifying bottlenecks and implementing best practices in process management.
- Evaluated supplier performance on a regular basis, ensuring consistent delivery of high-quality ingredients for optimal product development outcomes.
- Ensured adherence to strict hygiene standards throughout the entire food production process by performing routine inspections and audits of facilities and equipment.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tasted or smelled foods or beverages to evaluate whether flavors met specifications or to select samples with specific characteristics.
- Developed and delivered training on quality assurance procedures and production operations.
Service Manager
Chipotle
02.2012 - 08.2015
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Championed energy efficiency initiatives within the organization, leading to reduced operating costs without sacrificing quality of service.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Applied Science - Aircraft Mechanics
Spartan College of Aeronautics And Technology - Inglewood
Inglewood, CA04.2025
High School Diploma -
Mccluer High School
Florissant, MO04.2010
Skills
- FAA Regulations
- Team Leadership
- Aviation Regulations
- Load Planning Communication
- Crew Assistance
- Aircraft Sanitation
- Marshaling Aircraft
- Aircraft Safety Checks
- Problem-Solving
- Pushback and Towing
References
References available upon request.
Timeline
Ramp Agent
Envoy Air Inc.
06.2021 - 01.2024
Food Technician
West Los Angeles Veterans Home
08.2015 - 06.2021
Service Manager
Chipotle
02.2012 - 08.2015
Associate of Applied Science - Aircraft Mechanics
Spartan College of Aeronautics And Technology - Inglewood
High School Diploma -
Mccluer High School