John Michael Ledbetter
Alpharetta,Georgia
Summary
Highly motivated individual with strong people skills, attention to detail, problem solving skills, and a solid sales background looking to obtain a position as a sales consultant with a growing company. Performance-oriented Sales Leader offering exceptional record of achievement over a 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Manager & Drayage Freight Broker
Steam Logistics
10.2021 - 04.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Provided daily oversight of a team of brokers and lead them to consistently beat monthly KPI and profit goals through servant leadership.
- Increased revenue by developing and implementing effective sales and operations strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Conducted periodic, in-person and remote, formal business reviews with clients to go over current-to-date operations and billings.
- Coached and counseled our team of brokers, assisting with individual selling efforts and helping them reach targets.
- Mediated inter-company conflicts amongst brokers to find resolution.
- Conducted monthly one-on-one and team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Analyzed competitor offerings to identify areas of opportunity for growth and differentiation in the market.
- Expanded client base through strategic networking at industry events and trade shows while hosting prospects for lunch.
- Adapted to and developed strategies for success in a post-covid logistics market where many brokerages were failing and going under.
- Developed and implemented monthly sales contests that focused on targeting weak points in our pipeline in order to improve.
- Conducted disciplinary actions and meetings and documented as per HR procedure.
- Managed and grew my own accounts while handling my responsibilities as team leader.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Negotiated competitive rates and terms with carriers, resulting in cost savings for customers.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Provided clients knowledge as an expert on imports and exports out of all ports and rails.
- Implemented new software tools that streamlined workflow processes, leading to increased productivity among staff members.
Home Evaluator
Arrow Exterminators, Inc
05.2017 - 09.2021
- Conducted in-home evaluations to new and potential customers in order to establish long-term relationships and identify issues and offer solutions.
- Maintained high ethical standards by providing unbiased assessments of homes' conditions.
- Collaborated with real estate agents to generate leads and facilitate timely inspections and clear communication of findings.
- Built strong relationships with industry professionals, fostering collaboration in addressing complex issues encountered during inspections.
- Used CRM software to closely document information.
- Represented the company at sporting events, festivals, and trade shows.
- Conducted sales training for our branch and technicians.
Sales Manager
National Cremation Society
02.2021 - 03.2021
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Hired new sales professionals in order to build a branch from the ground up.
- Utilized Salesforce CRM to drive sales and establish pipeline.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Outside Sales Representative
The Home Depot Inc
04.2017 - 09.2017
- Increased territory sales through store outreach and identifying new business opportunities.
- Visited customers' homes to evaluate requirements, demonstrate product offerings.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Business Development Manager
Bug Busters USA
04.2014 - 04.2017
- Initiated sales calls to perform whole home inspections; inside, outside, attics, crawl spaces, Identifying all termite and pest control issues
- Responsible for creating a sales strategy in assigned territory, preparing appropriate specs and treating instructions in accordance with existing laws, regulations, and company policy to fulfill sales orders
- Responsible for timely calculating costs per company pricing instructions for sales estimates
- Executing contracts on behalf of the company & observing company policies for credit terms of sale as well as effectively collecting on delinquent accounts of personal sales contracts
- Maintaining equipment, vehicle, & personal safety equipment
- Mentored and inspired others in a positive and highly competitive sales atmosphere while achieving record breaking goals
- Sought and participated in implementing outside the box solutions to help team members and company thrive.
- Represented company and promoted products at conferences and industry events.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Kept meticulous client notes and updated account information in company databases.
Quality Control Inspector
Kabota Manufacturing of america
08.2011 - 04.2014
- Performed in-line and final visual inspections on multiple phases in the production process
- Documented and maintained all necessary quality records
- Collaborated with team members to improve efficiency on all sections of the production line
- Produced detailed reports on defective units while focusing on solution-based resolutions
- Performed beta testing with R&D on new models.
U.S. ARMY COMBAT MEDIC
US Army
10.2008 - 04.2011
- Provided first-line medical aid in a platoon setting and assisted in diagnosing injuries and illnesses under physician assistants' supervision.
- Educated military personnel on first aid techniques and preventative medicine practices to reduce injury rates within the unit.
- Increased soldier readiness through regular health screenings, vaccinations, and preventive medicine initiatives.
- Improved overall team efficiency by maintaining accurate records of supplies, equipment, and medical treatments administered.
- Served as a vital communication link between frontline units and supporting medical elements during operations.
- Contributed to mission success by maintaining a high level of personal fitness, weapons proficiency, and tactical knowledge.
- Actively participated in training exercises to maintain skill sets necessary for effective performance under pressure.
- Assisted in the transportation of patients from remote locations via ground or air support vehicles as needed.
- Conducted realistic training scenarios to prepare medical team members and provide realistic battle or mass-casualty scenarios.
- Delivered emergency medical treatment at point of wounding.
- Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
- Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
Education
Associate of Arts - Psychology
Brewton-Parker College
Mount Vernon, GAHigh School Diploma -
Farmington High School
Farmington, MINREMT Certification - EMT
U. S. Army Medical Department Center And School
San Antonio, TXSkills
- Excellent communication skills with the ability to develops rapport with customers to provide a satisfying customer experience
- Knowledge of medical and healthcare related fields
- Knowledge of US importing and exporting processes
- Knowledge of commercial and residential construction and building techniques
- Years of experience and a history of increasing sales and margins
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Relationship Building
- Sales team training
- Public Speaking
- Verbal and written communication
- Decisive
Certification
- GA Pest Control Applicator’s Certification HPC/WDO, 06/30/17
- Termite & Other Wood Destroying Pests Mgmt. Correspondence Course, 03/25/16, University of Georgia
References
- Travis Cook, VP of Sales Steam Logistics, (423) 605-4046
- Thomas Green, Sales Manager, Steam Logistics, (404) 809-1417
- Carolina Rivera, Majestic Freight Forwarder, (818) 612-8979
- Mike McGraw, McGraw Enterprises, (770) 530-6101
- Chris Crunkelton, Bug Busters USA, (404) 803-2488
Community Service
- Hall County Chamber of Commerce Contributor
- Spin for Kids Volunteer
- Club Board of Directors Member and Director of Buildings and Grounds (2014 - 2017)
- C.H.O.A. Volunteer
Timeline
Sales Manager & Drayage Freight Broker
Steam Logistics
10.2021 - 04.2024
Sales Manager
National Cremation Society
02.2021 - 03.2021
Home Evaluator
Arrow Exterminators, Inc
05.2017 - 09.2021
Outside Sales Representative
The Home Depot Inc
04.2017 - 09.2017
Business Development Manager
Bug Busters USA
04.2014 - 04.2017
Quality Control Inspector
Kabota Manufacturing of america
08.2011 - 04.2014
U.S. ARMY COMBAT MEDIC
US Army
10.2008 - 04.2011
Associate of Arts - Psychology
Brewton-Parker College
High School Diploma -
Farmington High School
NREMT Certification - EMT
U. S. Army Medical Department Center And School