John MIchael Mills
New Orleans,LA
Summary
Outstanding employee with the ability to lead by example, and maintain a positive atmosphere. Customer Service Writing Specialist for over two and a half years. Very tech-savvy and can troubleshoot my out of most difficult situations. Proven track record of professionalism, and providing efficient and productive work-flow. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
CSR Writing Specialist
Chewy
04.2021 - 10.2023
- Responsible for responding to customer emails and reviews, as well as taking escalated and rollover customer calls.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Sales Assistant
Advanced Aesthetic Resources
04.2020 - 10.2022
- Responsible for delivering, fulfilling, and packaging orders for customers.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
Sales Associate
FarBike
04.2019 - 08.2020
- Responsible for selling product and fulfilling orders, both in person and online
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Merchandiser
Coca Cola
01.2017 - 01.2019
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
Boca Raton, FL01.2014
Skills
- Customer service
- Computer literacy
- Communication skills
- Microsoft word
- Microsoft excel
- Leadership
- Web Design
- Sales Experience
- E-Commerce
- Writing Skills
- CRM Software
- Call Center Experience
- Complaint Handling
- Decision Making
- Written Communication
- Product Knowledge
- Quality Assurance
- Multitasking
Timeline
CSR Writing Specialist
Chewy
04.2021 - 10.2023
Sales Assistant
Advanced Aesthetic Resources
04.2020 - 10.2022
Sales Associate
FarBike
04.2019 - 08.2020
Sales Merchandiser
Coca Cola
01.2017 - 01.2019
Associate of Arts - Business Administration And Management
Palm Beach State College