John Michael Santos
Tacoma,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. I am looking for an environment that allows me professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Entrepreneur
Myself
05.2023 - Current
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Built business to 54 customers by implementing effective marketing and customer engagement plans.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Retail Sales Associate
Walmart
06.2019 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Data Entry Operator
Yusen Logistics
03.2017 - 12.2018
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Sent completed entries for evaluation and final approval.
- Searched, extracted and interpreted information to determine correct input procedure.
Education
High School Diploma -
Southern High School, GU, US
Santa Rita, Guam06.2013
Skills
- Problem-Solving
- Sales Expertise
- Point of Sale Operation
- Cash Handling
- Suggestive Selling
- Interpersonal and Written Communication
- Phone Etiquette
- Record Keeping
- Microsoft Office Software Proficiency
- Clerical Support
- Recordkeeping
- Organizational Skills
- Supervision and leadership
- Multitasking Abilities
- Active Listening
- Project Planning
Timeline
Entrepreneur
Myself
05.2023 - Current
Retail Sales Associate
Walmart
06.2019 - 10.2022
Data Entry Operator
Yusen Logistics
03.2017 - 12.2018
High School Diploma -
Southern High School, GU, US