John Mike Espinal
Newark,NJ
Summary
Dedicated and experienced flight attendant with a strong background in customer service and operational excellence within the aviation industry. Known for providing exceptional in-flight experiences, I thrive in fast-paced environments and excel at building relationships with diverse passengers. My strong communication skills and attention to detail ensure a safe, comfortable, and enjoyable journey for all. Passionate about enhancing customer satisfaction, I am dedicated to resolving issues, anticipating needs, and fostering positive relationships. Proficient in utilizing technology to improve service efficiency, I am committed to upholding the highest standards of safety and hospitality.
Overview
8
8
years of professional experience
Work History
Security Officer
St. Mary's General Hospital
02.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote reports on property damage, theft, presences of unauthorized persons and unusual occurrences.
- Denied Entrance to the building to unauthorized persons.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Trained in de-escalation tactics to prevent workplace danger.
- Respond promptly to emergency room Code alerts, assisting with aggressive or non-compliant patients.
CEO/Owner
Rose Cigars
11.2021 - Current
- Created a welcoming environment by building strong relationships with customers, addressing their needs, and providing tailored product recommendations, resulting in high customer satisfaction and repeat business.
- Designed and implemented innovative strategies that boosted customer loyalty and retention rates contributing to sustained business growth.
- Provided training to new team members on customer service best practices and product knowledge, fostering a collaborative environment and ensuring a consistent level of service.
- Led a diverse team of employees, fostering a collaborative environment through mentorship and training.
- Proactively addressed and resolved customer complaints, utilizing strong communication and problem-solving skills to enhance overall customer experience..
- Achieved company growth by implementing strategic plans and streamlining operations.
Flight Attendant
United Airlines
05.2023 - 09.2024
- Managed and maintained comprehensive records of passenger information, flight details, and incident reports, ensuring accuracy and accessibility for operational efficiency
- Upheld detailed compliance with FAA regulations and airline policies, fostering a culture of safety and reliability
- Integrating updates into daily operations to enhance service quality and compliance, thereby contributing to a seamless travel experience for passengers
- Collaborated with flight deck crew to coordinate and optimize flight operations, facilitating smooth takeoffs and landings and enhancing overall flight safety and efficiency
- Efficiently completed required CBTs in order to maintain FAA compliance
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Sales Associate
Small Quantities
05.2021 - 05.2023
- Created and generated sales reports using Excel and other tools, including Sales Performance Reports, Customer Usage Reports, Product Sales Reports
- Developed customer personas and buyer profiles to inform sales strategies and marketing campaigns
- Provide data-driven insights to support sales negotiations and pricing strategies
- Developed and maintain reports to track sales performance, including metrics such as sales revenue, customer acquisition, and customer retention
- After the customer’s order is processed I follow up on all my clients to see if there are any other parts we can make & if they need anything to be made better
Manager of Customer Relations
Cachapa Loka Corp./ Chimi Loko
03.2018 - 11.2021
- Improved customer satisfaction across 5 locations
- Designed a system where customers received rewards for their loyalty
- Developed and executed a strategic cost-reduction plan that decreased operational expenses by 15%, contributing to an overall increase in profit margins.
- Improved performance metrics that increased budgeting accuracy and assisted with informed decision-making at the executive level.
- Team Leadership: Led a team of approx 32 employees, interviewing over 300 potential candidates for employment, mentoring staff and enhancing location performance
- Provide an enhanced customer-centric culture that includes consistent guest service and food quality
Education
High school -
Liberty
Bethlehem, PA06.2018
Skills
- Microsoft Office Suites
- Google Suites
- Safety Awareness
- Attention to detail
- Management & Leadership
- Team Development
- Customer service
- Recruiting
- Hospitality
- Problem Solving
LANGUAGES
SPANISH - Proficient
Native or Bilingual
ENGLISH - Proficient
Timeline
Security Officer
St. Mary's General Hospital
02.2025 - Current
Flight Attendant
United Airlines
05.2023 - 09.2024
CEO/Owner
Rose Cigars
11.2021 - Current
Sales Associate
Small Quantities
05.2021 - 05.2023
Manager of Customer Relations
Cachapa Loka Corp./ Chimi Loko
03.2018 - 11.2021
High school -
Liberty
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