John Chalkias

Server Manager

Gulf Drive Cafe & The Kokonut Hut

02.2021 - Current

Led team of servers to consistently meet customer service and sales targets.
Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
Consistently met or exceeded sales goals through upselling techniques.
Contributed ideas for improving server procedures during weekly meetings with management staff.
Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.