John N Diggs Jr
Newport News,VA
Summary
Hardworking professional with proven expertise in operating loading equipment, trucks, and trailers to meet tight schedules. Excellent route planning, gps mapping, and inspection skills.
Overview
9
9
years of professional experience
Work History
OTR Truck Driver
Stevens Transport
Dallas, Texas, Tx
02.2023 - 05.2025
- Ensured cargo was properly secured to prevent shifting during transit.
- Communicated effectively with customers, dispatchers, vendors, co-workers, management personnel.
- Ensured proper handling of hazardous materials during transport.
- Planned routes, adhering to assigned delivery schedules while maintaining DOT compliance.
- Delivered products to customers' locations in a courteous and professional manner.
- Loaded and unloaded freight in a safe and timely manner.
- Reported vehicle defects, accidents, traffic violations, or damage to the vehicles immediately upon occurrence.
- Kept records of mileage traveled and fuel costs incurred throughout trips.
- Managed time efficiently to ensure timely deliveries were made within established parameters.
- Delivered products and freight to customers both locally and long distance.
- Kept vehicles in good operating condition with thorough inspections and basic maintenance.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Loaded and unloaded truck contents and prepared and confirmed correct and complete freight paperwork.
- Secured freight during breaks and stops to avoid theft.
- Communicated with dispatcher and customer regarding schedule changes and with customer to confirm specific delivery location instructions.
- Practiced safe, courteous and defensive driving to avoid causing accidents and to maintain positive public image toward company named on truck.
- Secured freight within truck and verified delivery of goods on-time and in good condition.
- Loaded, balanced, and secured product to safely transport goods.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Documented and maintained daily logs, expense reports, trip reports and inspection reports.
- Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
- Hooked and unhooked trailers from tractor and converter dollies.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Followed regular schedule of pickups for individual customers and groups.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Recorded expenses and maintained receipts.
- Worked well with dispatchers to communicate route and schedule changes.
- Processed shipment documents neatly and efficiently for each load.
Delivery Service Driver
DoorDash
Newport News, VA
01.2022 - 01.2023
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays to decrease calls to support.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Leveraged various securing methods to restrain cargo during transit.
- Navigated and operated box trucks to deliver products and materials.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
Commercial Electrician Apprentice
Luxottica
Williamsburg, VA
06.2020 - 01.2022
- Connected wires to circuit breakers and transformers.
- Installed conduit, wire and motor controls.
- Traced and diagnosed electrical malfunctions using hand tools and test equipment.
- Interpreted schematics, blueprints and diagrams to complete projects on time.
- Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
- Directed electricians on installation, maintenance and repair on electrical wiring and equipment.
- Assessed, tested and operated variety of electrical components and systems.
- Worked extensively on three-phase, 277/480 volt power distribution systems.
- Planned and installed complicated circuit systems in both commercial and residential construction.
- Placed and installed safety systems and set up emergency lighting, uninterruptible power systems and battery systems.
- Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
- Tested entire electrical assembly for performance levels and safety concerns.
- Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
- Performed electrical utility services for industrial-based and new building projects.
Customer Service Champion
Taco Bell
Newport News, VA
02.2017 - 05.2021
- Asked probing questions to determine service needs and accurately input information into Cash register system And give them there proper funds
- Maintained calm, friendly greeting with upset customers to de-escalate stressful situations.
- Clean and sanitize front lobby.
Commercial Electrician Apprentice
Walsh Electric
Yorktown, VA
06.2019 - 05.2020
- Kept work areas clean, neat and free of hazards.
- Maintained organization, cleanliness and safety in all work areas.
- Built controllers and panels to complete system installations.
- Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
- Verified measurements and made accurate cuts to avoid wasting materials on job sites.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Transported tools, materials and supplies to job locations.
- Dug trenches and created holes to pull conduit and install supports.
- Put in new new electrical components, fixtures and motors.
- Kept work areas clean, neat and organized for efficient operations.
- Followed all relevant electrical and building codes for each job.
- Adhered to company standards and OSHA regulations for work site safety.
Ride Operator
Busch Gardens
Williamsburg, VA
03.2016 - 07.2017
- Checked seatbelts of all riders to maximize safety and manage risk.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Pulled down safety bars and secured riders according to specified attraction details.
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
Education
CDL Class A Certification -
Shipper’s Choice
Newport News, VA10-2022
High School Diploma -
Denbigh High School
Newport News, VA06-2019
Skills
- Cargo securement
- Route planning
- Hazardous materials handling
- Vehicle inspection
- Log documentation
- Driver trainer
- Time management
- Customer service
- Tanker driver
- Reefer driver
- Defensive driving
- Communication skills
- Record keeping
- Problem solving
- Emergency management
- Freight loading
- Cargo security
- Adaptive driving
- Trip planning
- Clean MVR
- Teamwork and collaboration
- Interpersonal communication
- Route logs
- Goods wrapping and security
- Long-haul trucking
Timeline
OTR Truck Driver
Stevens Transport
02.2023 - 05.2025
Delivery Service Driver
DoorDash
01.2022 - 01.2023
Commercial Electrician Apprentice
Luxottica
06.2020 - 01.2022
Commercial Electrician Apprentice
Walsh Electric
06.2019 - 05.2020
Customer Service Champion
Taco Bell
02.2017 - 05.2021
Ride Operator
Busch Gardens
03.2016 - 07.2017
CDL Class A Certification -
Shipper’s Choice
High School Diploma -
Denbigh High School