Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnna Fritz

Ranson

Summary

Dynamic and results-driven professional with extensive experience at Food Lion, excelling in cash handling and customer service. Proven ability to resolve conflicts and enhance customer satisfaction while maintaining an organized and efficient checkout area. Skilled in transaction processing and employee training, ensuring accuracy and compliance in all operations. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

4
4
years of professional experience

Work History

Cashier/Service Lead

Food Lion
Charles Town
07.2024 - Current
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Maintained work area and kept cash drawer organized.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Issued receipts, refunds, credits or change due to customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Checked personal identifications during alcohol and tobacco sales.
  • Scanned items and checked pricing on cash register for accuracy.
  • Greeted customers promptly and responded to questions.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find store items.
  • Collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Offered customers carry-out service at completion of transaction.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Helped with purchases and signed customers up for rewards program.

Cashier/Lead Sales Key Holder

Dollar General Store
Ranson
07.2021 - 07.2024
  • Participated in weekly team meetings to discuss new initiatives or strategies.
  • Performed opening and closing duties such as setting up registers, counting money.
  • Resolved customer complaints in a professional manner while adhering to company policy.
  • Greeted customers promptly and responded to questions.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed payments through various methods.
  • Assisted with stocking shelves and organizing merchandise displays.
  • Provided assistance to co-workers when needed or requested by management.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Answered phone calls to assist customers with questions and orders.
  • Reconciled discrepancies between sales receipts and actual cash on hand.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Counted and balanced cashier drawers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Offered customers carry-out service at completion of transaction.
  • Maintained cleanliness of checkout area during shifts.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Supervised cashiers to ensure accuracy in all transactions.
  • Balanced registers at the end of each shift and prepared bank deposits.

Education

High School Diploma -

Damascus High School
Damascus, MD
06-1991

Skills

  • Cash handling
  • Point of sale operation
  • Transaction processing
  • Customer service
  • Product knowledge
  • Age verification
  • Refund processing
  • Conflict resolution
  • Employee training
  • Cleaning and sanitizing
  • Credit card processing
  • Multitasking
  • Returns and exchanges

Timeline

Cashier/Service Lead

Food Lion
07.2024 - Current

Cashier/Lead Sales Key Holder

Dollar General Store
07.2021 - 07.2024

High School Diploma -

Damascus High School

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