JOHNNA HALL
Charleston,WV
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Passionate about animal health and wellness, experienced in exotic animal handling. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Regular work of stocking, organizing and displays
Overview
3
3
years of professional experience
Work History
Cashier, Floor Assistant, Stocker
Big Lots
02.2022 - Current
- Helped customers find specific products, answered questions and offered product advice
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed inventory control, such as counting and stocking merchandise.
Baby Sitter
Jake Fertig
03.2022 - 05.2022
- Monitored children's safety and well-being to prevent accidents and falls
- Enforced rules to teach good manners and maintain safe environment
- Helped complete homework, school projects and chores
- Listened to parent directions and followed guidelines for children's care.
- Played games, worked on puzzles and read books to young children.
Cashier, Usher
Park Place Cinema
07.2021 - 10.2021
- Collected payments and provided concession and tickets
- Cleaned theaters, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction
- Checked customer ages before ticket purchases
- Counted cash in sales stations at shift beginning and end.
- Worked closely with shift manager to solve problems and handle customer concerns.
Animal Shelter Volunteer
Kanawha-Charleston Human Society
06.2018 - 01.2020
- Spot-cleaned and disinfected large and small dog kennels to meet animal needs and maintain sanitary facilities
- Promoted safe animal handling practices, offering care and enrichment to shelter animals
- Picked up dog waste using bags to dispose of properly
- Walked dogs 1-2 times per day for amount of time suitable for size and age
- Exercised animals to maintain physical and mental health
- Carrying and/or moving small and large dogs.
Education
GED -
Riverside High School
08.2021
Skills
- POS Systems
- Cash Handling
- Customer Service
- Merchandise Packaging
- Cleaning and Sanitizing
- Pet Owner Advisory
- Attention to Detail
- ASL Fluency
- Microsoft Word
- Item Ticketing and Pricing
- Flexible Hours
Timeline
Baby Sitter
Jake Fertig
03.2022 - 05.2022
Cashier, Floor Assistant, Stocker
Big Lots
02.2022 - Current
Cashier, Usher
Park Place Cinema
07.2021 - 10.2021
Animal Shelter Volunteer
Kanawha-Charleston Human Society
06.2018 - 01.2020
GED -
Riverside High School
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