Johnna Heflin
Decatur,AL
Summary
Dedicated Clinic Assistant with expertise in patient intake, appointment scheduling, and electronic health records management. Committed to enhancing patient flow and ensuring compliance with HIPAA regulations. I enjoy working with the public and getting to know others. I have worked in health care or banking my entire work history so I do understand the importance of keeping things private.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinic Assistant
Decatur Morgan Hospital
11.2023 - Current
- Assisted in patient intake and registration processes, ensuring accurate documentation and efficient workflow.
- Coordinated appointment scheduling, optimizing clinic operations and enhancing patient experience.
- Managed electronic health records, maintaining data integrity and confidentiality in compliance with HIPAA regulations.
- Implemented office procedures that improved patient flow and reduced wait times for services.
- Conducted follow-up communications with patients to ensure satisfaction and adherence to treatment plans.
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Expedited insurance claim processing by proactively verifying coverage details before services were rendered at the clinic.
- Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
Clinical Assistant
Huntsville Hospital Main
09.2021 - 11.2022
- Assisted with patient intake processes, ensuring accurate information collection and documentation.
- Supported clinical staff by preparing examination rooms and maintaining medical supplies inventory.
- Collaborated with healthcare professionals to facilitate patient care and improve service delivery.
- Monitored patient vital signs, reporting changes to medical staff promptly for timely intervention.
- Educated patients on post-treatment care, enhancing understanding and compliance with medical advice.
- Implemented efficient scheduling practices, reducing appointment wait times and improving patient flow.
- Trained new staff on operational procedures, fostering a cohesive team environment in clinical settings.
- Contributed to quality assurance initiatives by adhering to safety protocols and maintaining cleanliness standards in patient areas.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Maintained up-to-date patient records with medical histories and test results.
- Collected and documented patient medical information such as blood pressure and weight.
Education Department Assistant
Baptist Medical Center South
06.2008 - 10.2021
- Coordinated departmental schedules, ensuring efficient coverage and resource allocation.
- Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
- Streamlined office procedures, enhancing workflow efficiency and reducing processing times.
- Assisted in onboarding new staff, providing training on departmental policies and procedures.
- Developed communication materials for internal meetings, fostering collaboration among team members.
- Implemented tracking systems for supplies, optimizing inventory management and cost-effectiveness.
- Led initiatives to improve patient satisfaction through enhanced administrative support services.
- Mentored junior staff in best practices for data entry and document management processes.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Aided in streamlining project workflows through meticulous organization leading to faster completion rates.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Organized files both physically and electronically, improving document accessibility for all team members.
Education
High School Diploma -
Decatur High School
Decatur, AL05-1993
Skills
- Vital signs monitoring
- HIPAA regulations
- Critical thinking
- Team collaboration
- Appointment scheduling expertise
- Healthcare customer service
- Clinical procedure assistance
- Medication administration assistance
- Electronic health records management
- Time management proficiency
- Visit followups
- Front desk reception
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
Certification
- CMA - Certified Medical Assistant
Timeline
Clinic Assistant
Decatur Morgan Hospital
11.2023 - Current
Clinical Assistant
Huntsville Hospital Main
09.2021 - 11.2022
Education Department Assistant
Baptist Medical Center South
06.2008 - 10.2021
High School Diploma -
Decatur High School