Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnna Henry

Lee's Summit,MO

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

24
24
years of professional experience

Work History

Care Taker

Self-Employed
01.2022 - Current
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.
  • Determined specific needs and provided most appropriate level of services for patient well-being.

Owner

CBD Plus
09.2016 - 12.2021
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Co-Owner

HSH Estate Sales
01.2007 - 08.2016
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.

Manager

HSH Estate Sales
12.2004 - 12.2006
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Cashier & Team Lead

HSH Estate Sales
11.1999 - 12.2004
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed both cash and card purchases and returns.


Education

High School Diploma -

Lee's Summit North High School
Lee's Summit, MO

Cosmetology License -

Herndon Career Center
Raytown, MO

Skills

  • Customer Relations
  • Sales Expertise
  • Staff Training
  • Retail Sales Customer Service
  • Order Fulfillment
  • Customer Consulting
  • Managing Multiple Tasks

Timeline

Care Taker

Self-Employed
01.2022 - Current

Owner

CBD Plus
09.2016 - 12.2021

Co-Owner

HSH Estate Sales
01.2007 - 08.2016

Manager

HSH Estate Sales
12.2004 - 12.2006

Cashier & Team Lead

HSH Estate Sales
11.1999 - 12.2004

High School Diploma -

Lee's Summit North High School

Cosmetology License -

Herndon Career Center

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Johnna Henry