Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JOHNNA JOHNSTON

Burleson,TX

Summary

To find a company where I can utilize my skills as an extremely detailed and organized person with over 20 years in the workforce with proven results. I am seeking a long-term career where attention to detail and solution driven skills can make a significant impact on your organization. I am a hard working self-motivated individual looking to improve in knowledge and skill with the opportunity for advancement.

Overview

24
24
years of professional experience

Work History

Patient Access Clinic

Huguley Medical Associates
02.2024 - Current
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
  • Boosted efficiency in handling high-volume patient call load through adept utilization of multi-line phone systems.
  • Increased patient satisfaction by promptly addressing inquiries and concerns related to appointments, billing, and insurance coverage.
  • Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.
  • Improved patient experience by efficiently managing appointment scheduling and registration processes.

ER UNIT SECRETARY

Texas Health Harris Methodist Hospital Fort Worth
08.2021 - 12.2023
  • Performs all tasks to meet the needs of physicians, staff, patient, and other customers
  • Demonstrates acceptable organizational skills
  • Communicates effectively
  • Interactions include consideration for patient population specific needs
  • Takes action to reduce/eliminate patient risks.

Medical Receptionist

Texas Health Physicians Group
08.2019 - 08.2021
  • Check in/Check out patients
  • Schedule appointments for 17 doctors/6 PA's and 1 NP
  • Schedule new patient appointments, Work medical records
  • Work referrals
  • Get paperwork ready for the following day
  • Traveled to 3 satellite offices weekly with doctors.

ER ADMISSIONS

Texas Health Harris Methodist Hospital Fort Worth
02.2019 - 08.2019
  • Accurately gathers complete financial and demographic information to ensure medical records/billing the process flows efficiently
  • Obtains and/or updates verification of benefits and/or pre-certification for applicable tests and/or procedures
  • Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents: ensures proper consents are signed by the appropriate parties
  • Maintains documentation of the same
  • Maximizes reimbursement for services rendered by appropriately identifying insurance carrier, benefits, etc
  • Prevents denials by ensuring timely notification of admission to insurance carriers
  • Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable
  • Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures
  • Maintains customer service and/or productivity guidelines set forth by applicable leadership.

TEAM LEAD

PDX, INC
01.2014 - 02.2019
  • Full-service, turn-key submission and reconciliation services, including sales reporting and benchmark information (Achieve RX) Perform claims-chasing service for unpaid, partially paid, and questionable third-party receivables
  • (Acquire RX) Contract management and reimbursement analysis services to ensure pharmacies are being paid correctly and in full (Actual RX).

Assistant Manager

American Legion
10.2011 - 01.2014
  • Scheduling, payroll and management for all staff Monthly inventory audit Bank Deposits Reporting to management monthly to include scheduled events/costs and financials Accounts payable.

Inventory Manager

Lowe's Companies
05.2000 - 10.2011
  • Corporate level position Logistics - shipping and receiving manager Supervised 30+ employees for outside inventory service for 14 stores Responsible for RF equipment used in counting process Daily operations to include audits of inventory, logistics, customer service duties Warehouse management Implemented restructuring and improvement of cycle count programs.

Education

General Studies -

Sherwood Christian Academy
Odessa, TX

Skills

  • Time Management
  • Administration and Management
  • Coordination
  • Customer and Personal Service
  • HIPAA Compliance
  • Strong Organization
  • Microsoft Office
  • Patient Registration
  • Insurance Verification
  • Appointment Scheduling
  • Customer Service
  • Problem-Solving
  • Registration and Admissions

References

References are available on request.

Timeline

Patient Access Clinic

Huguley Medical Associates
02.2024 - Current

ER UNIT SECRETARY

Texas Health Harris Methodist Hospital Fort Worth
08.2021 - 12.2023

Medical Receptionist

Texas Health Physicians Group
08.2019 - 08.2021

ER ADMISSIONS

Texas Health Harris Methodist Hospital Fort Worth
02.2019 - 08.2019

TEAM LEAD

PDX, INC
01.2014 - 02.2019

Assistant Manager

American Legion
10.2011 - 01.2014

Inventory Manager

Lowe's Companies
05.2000 - 10.2011

General Studies -

Sherwood Christian Academy

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JOHNNA JOHNSTON