Hi, I’m
Johnna Kennedy
Executive Manager/General Manager
Glenville,NY
Summary
Motivated General manager with demonstrated knowledge of Automotive Industry best practices and operations. Bringing 15 years of experience in field and ready to take on challenging, growth-oriented role with a focus on delivering positive customer experiences to promote loyalty and repeat business. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance using independent decision-making skills and sound judgment to positively impact company success.
Overview
14
years of professional experience
Work History
Mohawk Chevrolet
Executive Manager /General Manager
02.2019 - 10.2021
Job overview
- Identified and Implemented trackable, achievable,relevant and time sensitive polices and procedures to detect and prevent fraud, increase cash flow, and achieve or exceed all departmental goals, OEM standards, and NADA guidelines.
- Developed and Implemented career paths, transition plans, training for employees, employee reviews, employee retention, and schedules.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Held weekly reviews with all department managers to review, and address performance, issues, policies, and procedures that need attention.
- Achieved or exceeded 100 % of OEM objectives, increased PVR, product penetration, CSI, units delivered, GP, service productivity, tech proficiency, tech productivity, hours per RO, parts inventory turn, and FTFR.
- Maximized GP while maintaining highest level of customer service through transparency, process, and training.
- Managed budget implementations, and contract negotiations.
- Drove month over month business growth through hands on leadership, process, training, customer service, motivating employees, follow-up, reviewing all uncommitted deal structures daily, helping to structure deals, reviewing pending deals daily, ensuring proper inventory.
- Set, enforced and optimized internal policies to ensure compliance and maintain responsiveness to demands.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Introduced new methods, practices and systems to manage vehicle turn rates.
- Developed effective business plans to align strategic decisions with long-term objectives
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Evaluated suppliers to maintain cost controls and improve operations
Mohawk Honda
Finance Director
09.2017 - 02.2019
Job overview
- Proficient in all aspect of Finance Manager job roles and Duties.
- Trained existing employees to become Finance Managers.
- Trained Sales Managers and Finance Mangers on Turn overs, Menu Presentation, deal structure, compliance, CIT, lender relations, and process.
- Held deal reviews with Sales Manager and Finance Managers to ensure compliance, maximized deal structure and overall GP increases.
- Developed and maintained vendor and bank relationships.
- Monitored pipelines to track and log status of loans for optimal CIT.
- Proactively identified solutions for customers experiencing credit issues through deal structuring and lender negotiation.
- Trained sales staff on finance products and lining techniques.
Lia Nissan Of Saratoga
General Manager
11.2016 - 09.2017
Job overview
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Increased sales, CSI, turn time, social media, customer retention, GP.
- Implemented successful policies and procedures to expedite payment on all frozen capital.
- Reduced corporate risk by managing processes and controlling inventory levels and age.
- Directed successful operational turnaround by effectively managing all aged new and used inventory,
- Developed effective business plans to align strategic decisions with long-term objectives.
- Managed budget implementations, employee reviews, training and schedules.
Mohawk Honda
Assistant Variable Operations Director
10.2012 - 11.2016
Job overview
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Improved company revenue by collaborating with marketing, sales and business development departments.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Led, supervised and provided strategic direction for workforce of 60 employees.
- Implemented policies and procedures to eliminate production bottlenecks, boosting productivity and ensuring customer Satisfaction.
- Conducted audits of internal documents to validate transactions GP was maximized and compliant.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
Albany Dodge
Finance and Insurance Manager
05.2011 - 10.2012
Job overview
- Performed duties in accordance with applicable standards, policies and regulatory guidelines.
- Increased PVR, product penetration, CIT, lender relations, and CSI.
- Carried out day-day-day duties accurately and efficiently.
- Proactively identified solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy to understand language.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Mohawk Honda
Finance and Insurance Manager
05.2007 - 05.2011
Job overview
- Started Finance and Insurance Department.
- Created and Implemented policies and procedures for department to follow.
- Managed all Internet finance leads.
- Built lender relationships.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines.
- Increased PVR, product penetration, CIT, lender relations, and CSI.
- Carried out day-day-day duties accurately and efficiently.
Education
National Automobile Dealers AssociationTysons Corner, VA
Certificate from Automotive General Management
02.2021
CNA NationalCooperstown, NY
Certificate from Finance And Insurance Management
06.2012
ZurichCooperstown, NY
Certificate from Finance And Insurance Management
06.2008
Automotive Dealership InstituteScottsdale, AZ
Certificate from Automotive Finance Management
04.2008
Skills
- Department Oversight, Revenue Stream Management, Strategic Vision
- Business Leadership, Performance Improvement, Profit and Loss Control, Capital Expenditures Oversight
- Financial Statement Review, Maximizing Profitability
- Problem Anticipation and Resolution, Program Development, Policy Development and Enforcement, Performance Monitoring, Evaluation and Training
- Management Training, Sales Team Development, Cross-Functional Team Management, Morale Improvements
- Customer Relations, Business Growth Initiatives
Timeline
Executive Manager /General Manager
Mohawk Chevrolet
02.2019 - 10.2021
Finance Director
Mohawk Honda
09.2017 - 02.2019
General Manager
Lia Nissan Of Saratoga
11.2016 - 09.2017
Assistant Variable Operations Director
Mohawk Honda
10.2012 - 11.2016
Finance and Insurance Manager
Albany Dodge
05.2011 - 10.2012
Finance and Insurance Manager
Mohawk Honda
05.2007 - 05.2011
National Automobile Dealers Association
Certificate from Automotive General Management
CNA National
Certificate from Finance And Insurance Management
Zurich
Certificate from Finance And Insurance Management
Automotive Dealership Institute
Certificate from Automotive Finance Management
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