Johnna Kranak
Aliquippa,PA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Patient Support Specialist
Blink Rx
04.2023 - 09.2024
- Answering calls from patients who would like to order their medication, discuss patient's copay, discuss Prior Authorizations to patients, take credit card information, and confirm their order once it's been processed
- Outbound Calls - Calling patients and leaving messages for the patient to call back to order their medication
Clerical Assistant
Boston National Title
04.2021 - 11.2022
- Assisted with copying, scanning, and faxing documents as needed
- Performed data entry tasks using various software applications
- Created spreadsheets in Excel for Mortgage Lenders and Customers
- Inputted customer information into a database system
- Handled all incoming correspondence including emails, letters, and packages
- Supported office clerical functions using word processing and other software
Mortgage Recording
Visionet Systems
07.2020 - 04.2021
- Scanned paper documents into electronic format when needed
- Created new folders for mortgage packages
- Responded to customer inquiries via email or telephone
- Performed general office duties such as filing, photocopying, faxing, and emailing packages
Medical Customer Service Representative
A-Line Staffing/Centene
11.2019 - 06.2020
- Processed incoming customer calls and routed them to the appropriate department or personnel
- Collaborated with other departments to resolve customer concerns quickly and efficiently
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
Medical Customer Service Representative
ALLIANCE RX Walgreen Prime
12.2016 - 11.2019
- Answered incoming calls and responded to customer inquiries promptly
- Collected patient demographic and insurance information for new patients
- Resolved customer complaints and promptly and professionally
- Verified patient eligibility for benefits according to healthcare policies and procedures
- Referred customers to appropriate resources when needed, such as, financial assistance or support groups
- Performed data entry tasks, and updated patient accounts accurately
- Communicated effectively with various departments within the organization to resolve customer issues quickly
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPPA regulations
Education
High school diploma -
Aliquippa Shs
Aliquippa, PA06.1988
Skills
- Insurance Verification
- Word Processing
- Medical Terminology
- Patient satisfaction
- Teamwork
- Customer service
Timeline
Patient Support Specialist
Blink Rx
04.2023 - 09.2024
Clerical Assistant
Boston National Title
04.2021 - 11.2022
Mortgage Recording
Visionet Systems
07.2020 - 04.2021
Medical Customer Service Representative
A-Line Staffing/Centene
11.2019 - 06.2020
Medical Customer Service Representative
ALLIANCE RX Walgreen Prime
12.2016 - 11.2019
High school diploma -
Aliquippa Shs
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