JOHNNA MICKENS
Avondale,AZ
Summary
A trusted and attentive worker with excellent communication, interpersonal, and creative thinking skills. Hoping to fill a role where I'm able to utilize my know how of the hospitality industry as well as advance from it.
Overview
4
4
years of professional experience
Work History
Server/ Head Hostess
Babalu
Memphis, TN
07.2023 - 08.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Operated as a guide and teacher for new hires.
Cashier Team Lead/ Trainer
Gordin's Butcher Shoppe
Memphis, TN
05.2021 - 07.2023
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
- Balanced cash drawer and performed daily audit procedures.
- Operated as a guide for new hires on order of operations.
Education
Associates Degree -
High School Diploma -
05.2022
GPA: 3.84
Skills
- Strong collaborator
- Friendly, positive disposition
- Multitasking
- Teachable
- Complimentary guest engagement
- Creativity
- Quality work ethic
- Cash handling experience
Timeline
Server/ Head Hostess - Babalu
07.2023 - 08.2025
Cashier Team Lead/ Trainer - Gordin's Butcher Shoppe
05.2021 - 07.2023
LeMoyne-Owen College - Associates Degree,
Hollis F. Price Middle College Highschool - High School Diploma,
Awards & Honors
Associates Degree