Summary
Overview
Work History
Education
Skills
Timeline
Awards & Honors
JOHNNA MICKENS

JOHNNA MICKENS

Avondale,AZ

Summary

A trusted and attentive worker with excellent communication, interpersonal, and creative thinking skills. Hoping to fill a role where I'm able to utilize my know how of the hospitality industry as well as advance from it.

Overview

4
4
years of professional experience

Work History

Server/ Head Hostess

Babalu
07.2023 - 08.2025
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Operated as a guide and teacher for new hires.

Cashier Team Lead/ Trainer

Gordin's Butcher Shoppe
05.2021 - 07.2023
  • Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
  • Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
  • Balanced cash drawer and performed daily audit procedures.
  • Operated as a guide for new hires on order of operations.

Education

Associates Degree -

LeMoyne-Owen College, Memphis, TN, US

High School Diploma -

Hollis F. Price Middle College Highschool, Memphis, TN
05.2022

GPA: 3.84

Skills

  • Strong collaborator
  • Friendly, positive disposition
  • Multitasking
  • Teachable
  • Complimentary guest engagement
  • Creativity
  • Quality work ethic
  • Cash handling experience

Timeline

Server/ Head Hostess - Babalu
07.2023 - 08.2025
Cashier Team Lead/ Trainer - Gordin's Butcher Shoppe
05.2021 - 07.2023
LeMoyne-Owen College - Associates Degree,
Hollis F. Price Middle College Highschool - High School Diploma,

Awards & Honors

Associates Degree
JOHNNA MICKENS