Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Johnna Morrow

Hartman,AR
Johnna Morrow

Summary

Diligent Customer Care with strong foundation in providing compassionate and personalized care to clients. Proven track record of supporting daily living activities, ensuring safety, and promoting well-being. Demonstrated ability to build rapport with patients and effectively manage varying care needs.

Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.

Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
years of professional experience

Work History

Caregivers

Home Health Aide
05.2025 - Current

Job overview

  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.

Addus Home Health Care

Home Health Aide
06.2023 - 05.2025

Job overview

  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

AmeriGas Propane

Customer Service Representative
08.2022 - 06.2023

Job overview

  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Liberty Mutual

Customer Service Representative
03.2020 - 08.2022

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Arkansas Tech University
Russellville, AR

Bachelor In Medical Laboratory Science from Medical Laboratory Science
04.2001

University Overview

Johnson County Westside
Hartman, AR

High School Diploma
05.1999

University Overview

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Bathing assistance
  • Housekeeping
  • First aid and safety
  • Mobility support
  • Care plan management
  • Client documentation
  • Documentation
  • Patient transportation
  • Medication organization

Work Type

Part TimeGig Work

Work Location

Remote

Important To Me

Flexible work hoursWork from home optionWork-life balance

Timeline

Home Health Aide
Caregivers
05.2025 - Current
Home Health Aide
Addus Home Health Care
06.2023 - 05.2025
Customer Service Representative
AmeriGas Propane
08.2022 - 06.2023
Customer Service Representative
Liberty Mutual
03.2020 - 08.2022
Arkansas Tech University
Bachelor In Medical Laboratory Science from Medical Laboratory Science
Johnson County Westside
High School Diploma