Summary
Overview
Work History
Education
Skills
Timeline
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Johnna Penrod

White Plains,MD

Summary

Results-driven professional with a strong desire to secure a leadership position within a dynamic and expanding organization. Leveraging over a decade of experience in management, leadership, and motivation to effectively direct a team of professionals. Fostering collaboration and working towards a shared objective of enhancing productivity, contributing to the overall success and growth of the organization.

Overview

14
14
years of professional experience

Work History

Bartender

City Tap House
11.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Dispatch Manager

Closet America
05.2020 - Current
  • Demonstrate exceptional leadership and managerial skills as the Dispatch Manager at Closet America, overseeing daily operations and optimizing efficiency
  • Conduct regular training sessions for sales support representatives within a high-volume call center environment, ensuring team members are equipped with the necessary skills to excel in their roles
  • Spearheaded appointment scheduling, effectively coordinating resources and maintaining a streamlined workflow to meet customer demands and organizational objectives
  • Consistently surpassed monthly goals set for the marketing team, showcasing a strong ability to drive results and contribute to the company's growth
  • Exercised strong supervisory capabilities by overseeing the call center operations, providing guidance, and supporting team members in the successful execution of their tasks
  • Collaborated closely with the marketing department, actively participating in the development of strategic initiatives and contributing to the achievement of monthly company objectives

Server

Public House
05.2016 - 12.2018
  • Maintained a clean and hygienic environment, prioritizing the satisfaction of customers and fellow employees
  • Exhibited meticulous attention to detail in performing end-of-day tasks, including the accurate reconciliation and verification of all cash and credit card transactions
  • Demonstrated exceptional multitasking abilities by effectively managing a diverse range of situations while serving approximately 2,000 customers on a weekly basis

Supervisor

Baskin-Robbins
01.2011 - 05.2013
  • Held responsibility as a key holder, ensuring the security and operational integrity of the establishment during shifts
  • Demonstrated strong financial acumen by accurately balancing the cashier's cash drawer at the conclusion of each workday
  • Displayed leadership and mentoring skills by effectively training and supervising newly hired employees, ensuring a smooth integration into the team
  • Expertly managed employee scheduling to optimize day-to-day operations, contributing to a productive and efficient business environment

Education

College of Southern Maryland
01.2021

Skills

  • Microsoft Proficiency
  • Sales force
  • Team Leadership
  • Data Acquisition
  • Effective Conflict Resolution
  • Customer Engagement

Timeline

Bartender

City Tap House
11.2023 - Current

Dispatch Manager

Closet America
05.2020 - Current

Server

Public House
05.2016 - 12.2018

Supervisor

Baskin-Robbins
01.2011 - 05.2013

College of Southern Maryland

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Johnna Penrod