Johnna Penrod
White Plains,MD
Summary
Results-driven professional with a strong desire to secure a leadership position within a dynamic and expanding organization. Leveraging over a decade of experience in management, leadership, and motivation to effectively direct a team of professionals. Fostering collaboration and working towards a shared objective of enhancing productivity, contributing to the overall success and growth of the organization.
Overview
14
14
years of professional experience
Work History
Bartender
City Tap House
Washington, DC
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Dispatch Manager
Closet America
Landover, Maryland
05.2020 - Current
- Demonstrate exceptional leadership and managerial skills as the Dispatch Manager at Closet America, overseeing daily operations and optimizing efficiency
- Conduct regular training sessions for sales support representatives within a high-volume call center environment, ensuring team members are equipped with the necessary skills to excel in their roles
- Spearheaded appointment scheduling, effectively coordinating resources and maintaining a streamlined workflow to meet customer demands and organizational objectives
- Consistently surpassed monthly goals set for the marketing team, showcasing a strong ability to drive results and contribute to the company's growth
- Exercised strong supervisory capabilities by overseeing the call center operations, providing guidance, and supporting team members in the successful execution of their tasks
- Collaborated closely with the marketing department, actively participating in the development of strategic initiatives and contributing to the achievement of monthly company objectives
Server
Public House
Oxon Hill, Maryland
05.2016 - 12.2018
- Maintained a clean and hygienic environment, prioritizing the satisfaction of customers and fellow employees
- Exhibited meticulous attention to detail in performing end-of-day tasks, including the accurate reconciliation and verification of all cash and credit card transactions
- Demonstrated exceptional multitasking abilities by effectively managing a diverse range of situations while serving approximately 2,000 customers on a weekly basis
Supervisor
Baskin-Robbins
Aurora, Colorado
01.2011 - 05.2013
- Held responsibility as a key holder, ensuring the security and operational integrity of the establishment during shifts
- Demonstrated strong financial acumen by accurately balancing the cashier's cash drawer at the conclusion of each workday
- Displayed leadership and mentoring skills by effectively training and supervising newly hired employees, ensuring a smooth integration into the team
- Expertly managed employee scheduling to optimize day-to-day operations, contributing to a productive and efficient business environment
Education
College of Southern Maryland
01.2021
Skills
- Microsoft Proficiency
- Sales force
- Team Leadership
- Data Acquisition
- Effective Conflict Resolution
- Customer Engagement
Timeline
Bartender
City Tap House
11.2023 - Current
Dispatch Manager
Closet America
05.2020 - Current
Server
Public House
05.2016 - 12.2018
Supervisor
Baskin-Robbins
01.2011 - 05.2013
College of Southern Maryland