Johnna Perkins
Kentwood,MI
Summary
Professional Secretary with over 20 years of experience managing daily administrative support tasks and operations in the Administrative Support industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments and managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. I am capable of working independently without supervision. I can handle a multitude of tasks while maintaining focus and sound judgement, and discretion when deemed necessary.
Overview
25
25
years of professional experience
Work History
Secretary/Receptionist
Fresenius Kidney Care Dialysis
06.2012 - 12.2024
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Sorted incoming mail and directed to correct personnel each day.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Assisted coworkers and staff members with special tasks on daily basis.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Resolved customer problems and complaints.
- Directed and oversaw office personnel activities.
- Assisted with onboarding new clients and securing paperwork completion.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Worked with office manager to attain operational goals.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Health Unit Coordinator
Carelink Of Jackson
07.2003 - 06.2012
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Conducted unit greetings and orientations for newly admitted and transferred patients.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
Admitting Supervisor
Doctors Hospital
01.2000 - 07.2003
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Directed and oversaw office personnel activities.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Ensured effective resource allocation by maintaining optimal staffing levels according to peak admission periods throughout the year.
- Worked with office manager to attain operational goals.
- Conducted regular audits of admission records to ensure accuracy, completeness, and compliance with established policies and regulations.
- Mentored new employees in best practices for patient registration, contributing to overall team success.
- Promoted a positive work environment within the department through effective leadership and clear communication of expectations.
- Analyzed performance metrics regularly, identifying areas for improvement and implementing targeted strategies accordingly.
- Coordinated closely with other hospital departments to streamline interdepartmental communications and enhance patient care continuity.
- Managed a team of admitting clerks, providing training and guidance to ensure consistent performance.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Arranged forms and charts for each patient.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Technical Certificate - Substance Abuse Counseling
Wayne County Community College District
Detroit, MI06.1993
High School Diploma -
Southeastern High School
Detroit, MI06.1987
Skills
- Office equipment operations
- Multi-line telephone skills
- Organization and efficiency
- Multitasking and prioritization
- Managing purchasing activities
- Administrative Support
- Service-oriented mindset
- Customer Service
- Verbal and written communication
- Organization
- Office Administration
- Payroll Processing
Timeline
Secretary/Receptionist
Fresenius Kidney Care Dialysis
06.2012 - 12.2024
Health Unit Coordinator
Carelink Of Jackson
07.2003 - 06.2012
Admitting Supervisor
Doctors Hospital
01.2000 - 07.2003
Technical Certificate - Substance Abuse Counseling
Wayne County Community College District
High School Diploma -
Southeastern High School
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