Johnna Ramirez
Abilene,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
16
16
years of professional experience
Work History
Used Car Sales Manager
LNC Auto Sales LLC
Abilene, TX
09.2023 - Current
- Negotiated trade-ins and purchase prices with customers.
- Advised customers on features, advantages, and benefits of various models available for sale.
- Developed relationships with local banks and financial institutions to provide financing options for customers.
- Coordinated with other departments within the dealership such as finance and service teams in order to ensure smooth transaction processes for customers.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Analyzed sales trends in order to identify areas needing improvement or additional focus.
- Created marketing strategies to promote used car sales in local area markets.
- Provided excellent customer service by responding quickly to customer inquiries or complaints regarding vehicle purchases.
- Scheduled appointments with potential customers interested in purchasing used cars from the dealership.
- Reviewed documents such as titles, registration forms, insurance policies, contracts, warranties and extended service agreements prior to closing a sale.
- Collaborated with automotive technicians to inspect vehicles before listing them for sale.
- Developed and implemented successful sales strategies to increase customer base.
- Ensured that all paperwork was completed accurately and submitted in a timely manner for each vehicle sale.
- Researched current market values of used cars in order to set competitive pricing structure.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Advised customers on financing options, extended warranties and other services.
- Greeted customers, answered questions and provided information about vehicles.
- Followed up with customers regarding their satisfaction with purchased vehicles.
- Cleaned interior and exterior of used cars prior to displaying them in showroom or online listings.
- Identified customer needs, determined best vehicle options and negotiated prices.
- Managed social media accounts for dealership's used car business.
- Cleaned shelves, counters and tables to maintain organized store.
- Computed purchases and received and processed cash or credit payment.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Conducted test drives for prospective buyers.
- Researched local, state, and federal laws regarding auto sales regulations when necessary.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Maintained records of all documents scanned and indexed into the system.
- Entered metadata into the database associated with each document image scanned into the system.
- Organized physical files according to established filing protocols.
- Maintained a safe work environment by following security protocols when handling sensitive materials.
- Resolved discrepancies between physical files and electronic records within the system.
- Scanned hardcopy documents using high speed scanner and imaging software applications.
- Created templates to standardize document formatting and layouts.
- Monitored daily operations related to incoming and outgoing mail processing activities.
- Provided technical assistance in troubleshooting issues with scanning equipment.
- Created and edited documents, mail merges and graphics using diverse programs.
- Identified errors and suggested appropriate edits.
- Reviewed and verified project documents for completeness, format and compliance with contract requirements.
Dillard's Sales Associate
Dillard's, Inc.
Abilene, TX
12.2021 - 08.2023
- Responsible for the Bridge department.
- Conducted credit card transactions through the POS system.
- Answered incoming calls.
- Educated customers about clothes.
- Completed an average of 8 to 15 transactions per day.
- Assisted with returns.
- Responsible for store displays.
- Provided pleasant customer service.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
Account Receivable Specialist
Cintas Corporation
Abilene, TX
05.2018 - 04.2020
- Performed accounting tasks including accounts receivable and accounts payable
- Answered phones, paid bills, and received payments
- Assisted customers in person and over the phone
- Provided support to other buildings when needed
- Also performed data entry.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Maintained accurate records of all accounts receivable transactions.
- Reconciled discrepancies between customer payments and invoices due.
- Assisted in developing policies and procedures associated with Accounts Receivable activities.
- Created reports on Accounts Receivable performance for management review.
- Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
- Processed payments, refunds and adjustments to customer accounts.
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Reviewed and verified accuracy of invoices and account balances.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Generated, mailed and monitored invoices.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Reconciled customer accounts and resolved discrepancies.
- Assisted in developing and updating accounts receivable procedures.
- Maintained detailed records of all accounts receivable transactions.
Front Desk Clerk
Wingate by Wyndham
Abilene, TX
05.2018 - 04.2019
- Responded promptly to emails sent by customers seeking assistance with their stay.
- Prepared documents related to guest accounts including invoices, reservations.
- Conducted daily shift reports to review occupancy levels and revenue figures.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Scheduled wake-up calls for guests who requested them.
- Updated computer system with current guest information.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Maintained accurate records of all guests' stays and charges.
- Processed payments accurately and efficiently.
- Assisted with setting up conference rooms for meetings or events when necessary.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Provided information regarding hotel amenities, services, and local attractions.
- Verified identification for security purposes prior to issuing room keys.
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
- Organized files for easy retrieval when needed by management staff members.
- Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
- Provided directions to nearby restaurants or other establishments as requested by guests.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Answered incoming calls and directed them to the appropriate personnel.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Monitored reservations to track incoming parties and special events.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Associate Landman
Rocket Landman Services
Abilene, TX
05.2016 - 02.2018
- Researched surface rights, access agreements, and other documents related to land transactions.
- Attended meetings with clients to discuss their needs regarding land services.
- Performed due diligence searches on mineral titles using online resources such as county clerk offices and state agencies websites.
- Managed large projects involving multiple counties across Texas.
- Assisted in developing processes and procedures related to document management systems.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Maintained records of all documents scanned and indexed into the system.
- Entered metadata into the database associated with each document image scanned into the system.
- Organized physical files according to established filing protocols.
- Maintained a safe work environment by following security protocols when handling sensitive materials.
- Performed quality control checks on scanned images prior to release into document management system.
- Scanned hardcopy documents using high speed scanner and imaging software applications.
- Prepared documents for scanning and indexing into the document management system.
- Monitored daily operations related to incoming and outgoing mail processing activities.
- Converted documents for specific personnel or project needs.
- Completed documents and work requests according to company standards.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Identified errors and suggested appropriate edits.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Set up, optimized and enforced consistent document management policies.
Front Desk Manager/Receptionist
Best Western
Abilene, TX
03.2013 - 04.2016
- Ensured the front desk area was clean and presentable at all times.
- Developed systems for tracking customer preferences to improve customer satisfaction ratings.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Promoted loyalty programs to encourage repeat business from customers.
- Greeted guests upon arrival and checked them in to their rooms.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Assisted with training new staff members on front desk procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Oversaw cash and credit card payment transactions at the front desk.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Managed guest check-in and check-out procedures, reservations and payments.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Handled payment processing and provided customers with receipts and proper bills and change.
Assistant Manager
Dairy Queen
Abilene, TX
05.2008 - 06.2012
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected orders to make sure they were accurate before handing them to customers.
- Processed payments, gave change and issued receipts for orders.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Operated cash registers, credit card machines and other related equipment accurately.
- Verified orders and bagged items for easy transport.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Prepared food items according to company standards for quality and presentation.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
Education
High school diploma -
Abilene High School
Skills
- Greeting people
- Answering phones
- Filing paper work
- Customer service
- Typing
- Night Audit
- Food Handling
- Food Preparation
- Guest Services
- Assistant Manager Experience
- Auditing
- Laundry
- Food Service
- Front Desk
- Microsoft Word
- Cleaning Experience
- Accounting
- Retail Sales
- Microsoft Outlook
- Accounts Receivable
- Accounts Payable
- Account Reconciliation
- Office Management
- Hotel experience
- Management
- Upselling
- Communication skills
- Phone etiquette
- Merchandising
- Cashiering
- Sales
- Cash handling
- Stocking
- Basic math
- Retail math
- Market Research
- Competitor Analysis
- Credit History Analysis
- Customer Service
- Account Management
- Excellent Communication
- Full-cycle sales process
- Social Media Savvy
- Attention to Detail
- Appointment Scheduling
- Customer Complaint Resolution
- Time Management
- Organizational Skills
- Adaptability and Flexibility
Timeline
Used Car Sales Manager
LNC Auto Sales LLC
09.2023 - Current
Dillard's Sales Associate
Dillard's, Inc.
12.2021 - 08.2023
Account Receivable Specialist
Cintas Corporation
05.2018 - 04.2020
Front Desk Clerk
Wingate by Wyndham
05.2018 - 04.2019
Associate Landman
Rocket Landman Services
05.2016 - 02.2018
Front Desk Manager/Receptionist
Best Western
03.2013 - 04.2016
Assistant Manager
Dairy Queen
05.2008 - 06.2012
High school diploma -
Abilene High School
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