Johnna Skidmore
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Account Manager - Garn Tech
Works & Lentz Inc
08.2016 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Cashier
McDonald's
09.2012 - 07.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Order Picker
American Eagle Distribution
06.2012 - 08.2012
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Streamlined warehouse operations for increased efficiency through organized and accurate order picking.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
Daycare Teacher's Assistant
Ballard Daycare Center
05.2009 - 08.2011
- Set up playroom and childcare areas for safety and cleanliness.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Arrived at assigned areas on time, prepared, and ready to work.
- Established safe play environment for children.
- Encouraged child involvement in classroom experiences and group interaction.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped teacher prepare instructional material and displays.
Education
High School Diploma -
Lawrence High School
Lawrence, KS05.2012
Skills
- Schedule Management
- Account Management
- Customer Service
- Cash Register Operation
- Drawer Balancing
- Cash Handling
- Staff Training
- Time Management Skills
- Product Picking
- Pick Lists
- Warehouse Operations
- Multitasking
- Adaptability
Languages
English
Timeline
Account Manager - Garn Tech
Works & Lentz Inc
08.2016 - Current
Cashier
McDonald's
09.2012 - 07.2016
Order Picker
American Eagle Distribution
06.2012 - 08.2012
Daycare Teacher's Assistant
Ballard Daycare Center
05.2009 - 08.2011
High School Diploma -
Lawrence High School