Summary
Overview
Work History
Education
Skills
Timeline
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Johnna Taylor

Johnna Taylor

Rockmart,GA

Summary

Organized Office Manager with noted experience in administrative management. Methodical and detail-oriented team player with expertise in team leadership and strong work ethic. Experienced in optimizing productivity, efficiency and service quality. Highly dependable, ethical, and reliable leader. Works effectively in ensuring operational and service excellence.

Overview

10
10
years of professional experience

Work History

Office Manager

Schnitzer Steel
05.2017 - 08.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cashier

Personnel Staffing
12.2016 - 05.2017
  • Greeted customers entering facility and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Used SAI system to process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Checked personal identifications during transactions to ensure compliance.
  • Answered questions about industry policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained knowledge of current promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Office Manager

Westside Recycling
07.2013 - 11.2016
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, and implemented systems in order to streamline procedures and meet and exceed customer expectations.

Education

No Degree - Dental Assisting

Coosa Valley Technical College
Rockmart, GA

GED -

Coosa Valley Technical College
Rockmart, GA
11.2004

Skills

  • Pollution Prevention
  • Banking Operations
  • Health and Safety Regulations
  • Mail Handling
  • Written Communication
  • Train Employees
  • Corporate Social Responsibility
  • Workflow Planning
  • Account Reconciliation
  • Order Supplies
  • Administration and Reporting
  • Financial Statements
  • Information Confidentiality
  • Fire Safety Regulations
  • Control of Expenses
  • Environmental Policy
  • Customer Relations
  • Scheduling and Coordinating
  • Administering Payroll
  • Office Supplies and Inventory
  • Conflict Management
  • Regulatory Compliance
  • Office Management Software
  • SAI System
  • Oracle

Timeline

Office Manager

Schnitzer Steel
05.2017 - 08.2023

Cashier

Personnel Staffing
12.2016 - 05.2017

Office Manager

Westside Recycling
07.2013 - 11.2016

No Degree - Dental Assisting

Coosa Valley Technical College

GED -

Coosa Valley Technical College

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Johnna Taylor