JOHNNA TYLER
Kingman,AZ
Summary
Direct Service Provider (DSP) I aim to improve the quality of life for the individuals. I am crucial in facilitating daily activities, providing emotional and physical support, teaching new skills, and advocating for the rights and needs of my clients. My work is often personalized to the individual's needs, focusing on fostering independence, community integration, and overall well-being.
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Overview
28
28
years of professional experience
Work History
Direct Service Provider
MIKID
, AZ
04.2021 - Current
- Assisted clients with daily living activities such as bathing, dressing and meal preparation.
- Provided emotional support to clients in times of distress.
- Developed individualized care plans for each client based on their unique needs.
- Transported clients to medical appointments or other destinations as necessary.
- Organized recreational activities to help improve physical, mental and emotional well-being of clients.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided compassionate and patient-focused care to cultivate well-being.
- Scheduled daily and weekly care hours for client caseload.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Cashier, Stocker, Customer service
Walmart
Kingman, AZ
04.2016 - 04.2021
- Helped market products to existing and new customers through special promotions and suggestive selling techniques
- Backed up store team members with restocking, merchandising, and cleaning work
- Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer
- Assisted with section resets, including consolidating merchandise for clearance and instituting new plan-o-gram layouts
- Checked lot regularly for trash and any problems negatively impacting professional property appearance
- Placed customer merchandise orders to fulfill requests and resolve service issues
- Went beyond basic job requirements to help guests with limited mobility or understanding of store technical systems
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Cultivated pleasant and cooperative work environment for cashiers
- Engaged customers and built connections using positive, upbeat attitude
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
- Assisted cashiers in balancing cash tills at close of shift
- Solved complaints by customers and issued credits for returned merchandise.
Cashier
Arc Thrift Store
Kingman, AZ
03.2014 - 10.2015
- Responsible for taking money in the form of cash, check, or credit card from patrons in exchange merchandise purchases
- Scanned items, provided change, balanced drawer, and processed card transactions
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Adhered to all cash handling policies and procedures
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Recognized for providing efficient service with high degree of accuracy
- Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador
- Returned non-purchased products to shelves and performed general merchandising functions
- Solved complaints by customers and issued credits for returned merchandise
- Ordered, stocked, and rotated [Type] departments.
Customer Service Associate
Walmart
Kingman, Woodburn, AZ, OR
03.2003 - 01.2008
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Stocker/truck unloader, Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services
- Scanned items, provided change, balanced drawer, and processed card transactions
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Exceeded requirements in providing products and services to customers at all times
- Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves.
Cashier/Customer Service
Kmart
Woodburn, OR
05.1997 - 08.1997
- Helped market products to existing and new customers through special promotions and suggestive selling techniques
- Backed up store team members with restocking, merchandising, and cleaning work
- Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer
- Checked lot regularly for trash and any problems negatively impacting professional property appearance
- Went beyond basic job requirements to help guests with limited mobility or understanding of store technical systems
- Engaged customers and built connections using positive, upbeat attitude
- Assisted cashiers in balancing cash tills at close of shift
- Solved complaints by customers and issued credits for returned merchandise
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.
Cashier
Ross Dress For Less
Vancouver, WA
06.1996 - 03.1997
- Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services
- Scanned items, provided change, balanced drawer, and processed card transactions
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Collected payment for customer purchases
- Solved complaints by customers and issued credits for returned merchandise
- Greeted all customers and provided prompt and friendly service
- Bagged and packaged customer orders and purchases
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Returned non-purchased products to shelves and performed general merchandising functions
- Assisted customers with locating items, answering questions and providing direction and service
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Recognized for providing efficient service with high degree of accuracy
- Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador.
Cashier/Customer Service
Walmart
Kingman, AZ
02.1996 - 05.1996
- Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services
- Scanned items, provided change, balanced drawer, and processed card transactions
- Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer
- Backed up store team members with restocking, merchandising, and cleaning work
- Helped market products to existing and new customers through special promotions and suggestive selling techniques
- Assisted with section resets, including consolidating merchandise for clearance and instituting new plan-o-gram layouts
- Went beyond basic job requirements to help guests with limited mobility or understanding of store technical systems
- Placed customer merchandise orders to fulfill requests and resolve service issues
- Checked lot regularly for trash and any problems negatively impacting professional property appearance
- Solved complaints by customers and issued credits for returned merchandise.
Education
High School Diploma -
High school
01.2019
Skills
- Cash handling
- Product merchandising
- Check processing
- Guest services
- Restock products
- Customer service excellence
- Customer service
- Retail operations
- Merchandise restocking
- Cash register operation
- Cashier training
- POS systems
- Process transactions
- Scanner operations
- Employee training
- Drawer balancing
- Price verification
- Bag merchandise
- Personal Hygiene Assistance
- Personal care assistance
- Knowledge of state regulations
- Patient Care
- Safety awareness
- Light Housekeeping
- Daily living activities
- Case Management
- Behavior redirection
- Recreational Activities
- Crisis Intervention
- Transportation
- Case management experience
- Medication Administration
- Clinical Quality Program Standards
- Community activities
- Progress Documentation
- Safety Monitoring
- Behavioral Management
- Meal Preparation
- Care Plan Management
- Compassionate client care
- Care plan assessment
- First-aid and CPR
- Compassionate Care
- Activity Planning
- Client documentation
- Mandatory reporting
- Heavy Lifting
- Staff Management
- Customer Relations
- Operations oversight
- Process improvements
- Financial Management
Timeline
Direct Service Provider
MIKID
04.2021 - Current
Cashier, Stocker, Customer service
Walmart
04.2016 - 04.2021
Cashier
Arc Thrift Store
03.2014 - 10.2015
Customer Service Associate
Walmart
03.2003 - 01.2008
Cashier/Customer Service
Kmart
05.1997 - 08.1997
Cashier
Ross Dress For Less
06.1996 - 03.1997
Cashier/Customer Service
Walmart
02.1996 - 05.1996
High School Diploma -
High school
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