Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnna Wentzel

ZEPHYRHILLS

Summary

Dynamic professional with extensive experience in customer relations at Home Depot. Proven track record in optimizing inventory and enhancing customer experiences. Adept at fostering a motivated team environment. Skilled in merchandising and effective communication, driving successful outcomes in fast-paced settings.

Overview

14
14
years of professional experience

Work History

Garden Associate

Home Depot
Zephyrhills
11.2021 - Current
  • Assisted customers in the purchase of garden-related products, including, but not limited to, pesticides, grass seed, mulch, and many plant varieties.
  • Consulted with customers to assess needs and propose optimal solutions on garden projects.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Assisted customers with plant selection based on individual needs and preferences.
  • Maintained diverse plant collections for residential and commercial spaces.
  • Operated gardening tools and equipment safely for efficient yard maintenance.
  • Educated customers on proper plant care and sustainable gardening practices.
  • Organized inventory of gardening supplies, ensuring availability for customer needs.

Owner/FOH Manager

Zeke's Uptown
04.2018 - 07.2020

Family owned restaurant.

Managed all front of house duties including employee scheduling, private parties, customer/employee disputes, serving , cleaning & bartending.

Closed due to COVID. Decided to retire-don't do well not being busy.

Owner/Operator

Royal Palm Marina
Englewood
03.2012 - 01.2018
  • Managed daily marina operations ensuring safety and efficiency.
  • Oversaw staff scheduling and training to maintain service quality.
  • Coordinated maintenance schedules for marina facilities and equipment.
  • Developed budgeting plans for marina projects and operational costs.
  • Implemented customer service protocols enhancing guest experiences.
  • Monitored inventory levels for supplies, fuel, and equipment parts.
  • Facilitated communication between staff and management for smooth operations.
  • Managed all day-to-day operations for full service marina with restaurant & bar. This included all staffing needs, materials purchasing & management of live entertainment schedules for weekends. This was a family operation that included myself, spouse & adult son.

Education

Yes -

Lake Dallas High School
Lake Dallas, TX
06.1989

Skills

  • Merchandising
  • Verbal and Written Communication
  • Marketing
  • Mission and Vision
  • Approachable and Outgoing
  • Effective Communicator
  • Client Service
  • Departmental Coordination
  • Coaching and Mentoring
  • Adaptable and Flexible
  • Project Management
  • Customer Relations
  • Marketing and Advertising

Timeline

Garden Associate

Home Depot
11.2021 - Current

Owner/FOH Manager

Zeke's Uptown
04.2018 - 07.2020

Owner/Operator

Royal Palm Marina
03.2012 - 01.2018

Yes -

Lake Dallas High School
Johnna Wentzel