Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Johnnai Kapua

Johnnai Kapua

Kapolei

Summary

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Set Up Associate

Walmart
06.2025 - Current
  • Executed planograms, resets, and seasonal display setups.
  • Stocked shelves, labeled products, and maintained floor organization.
  • Operated equipment safely (pallet jacks, ladders, etc.).
  • Installed and maintained digital shelf labels; synced pricing and product data.
  • Verified label accuracy and troubleshot DSL issues as needed.

Mortgage Loan Officer

Hawaii Mortgage Experts
03.2021 - Current
  • Assisted clients in completing mortgage applications and gathering necessary documentation.
  • Evaluated credit histories to determine eligibility for loan products.
  • Collaborated with underwriters to facilitate loan processing and approval timelines.
  • Provided guidance on mortgage options, interest rates, and terms to prospective borrowers.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.

Medical Assistant

Pearl City Medical Associates
04.2016 - 02.2020
  • Assisted with patient exams, vitals, and medical histories.
  • Performed basic clinical procedures and prepared exam rooms.
  • Scheduled appointments, managed patient records, and processed insurance forms.
  • Coordinated communication between patients and providers.
  • Maintained HIPAA compliance and ensured smooth front-office operations.
  • Conducted routine lab tests and accurately recorded results for physician review.
  • Educated patients on treatment plans, medications, and preventive care strategies to enhance health literacy.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Education

Medical Assisting

Hawaii Technology Institute
Honolulu, HI
05-2016

Skills

    Clinical Skills:
  • Vital signs measurement (blood pressure, pulse, temperature, respiration)
  • Phlebotomy and specimen collection
  • Administering injections and immunizations
  • Electrocardiograms (EKG/ECG)
  • Assisting with physical exams and minor procedures
  • Wound care and dressing changes
  • Infection control and sterilization techniques
  • Basic laboratory testing (urinalysis, glucose, etc)
  • Patient preparation and positioning
  • Medical equipment use and maintenance
    • Administrative Skills:
  • Patient scheduling and appointment coordination
  • Electronic Health Records (EHR) management (eg, Epic, Cerner)
  • Insurance verification and billing
  • Medical coding (ICD-10, CPT)
  • Phone etiquette and front desk reception
  • Patient data entry and charting
  • HIPAA compliance and patient confidentiality
  • Medical transcription
  • Managing medical inventories and supplies
  • Filing, scanning, and document handling
    • Soft Skills:
  • Strong communication and interpersonal skills
  • Empathy and patient-focused care
  • Multitasking and time management
  • Team collaboration
  • Attention to detail
  • Professionalism and discretion
  • Problem-solving in fast-paced environments

Certification

  • CCMA - Certified Clinical Medical Assistant
  • CMAA- Certified Medical Administrative Assistant
  • BLS

Timeline

Set Up Associate

Walmart
06.2025 - Current

Mortgage Loan Officer

Hawaii Mortgage Experts
03.2021 - Current

Medical Assistant

Pearl City Medical Associates
04.2016 - 02.2020

Medical Assisting

Hawaii Technology Institute

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