Johnnatan Tercero
Miami Gardens,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Overview
9
9
years of professional experience
Work History
Service Technician
All County Toilets
07.2023 - 08.2024
- Optimized load configurations within the truck for balanced weight distribution and efficient space utilization.
- Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance on the road.
- Collaborated with team members to complete large-scale cleaning projects on time and within budget constraints.
- Maintained accurate records of all waste disposal activities for regulatory compliance purposes.
- Developed strong relationships with clients by providing exceptional customer service on every job assignment.
- Reduced environmental impact through proper handling, transportation, and disposal of waste materials.
- Maintained a clean working environment within the truck cab as well as at client sites, ensuring a professional appearance at all times.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Answered roadside assistance calls for tows and other vehicle support.
- Delivered reliable service under challenging conditions such as inclement weather or difficult terrain without compromising safety or quality standards.
- Cross-trained existing employees to maximize team agility and performance.
Pest Control Technician
East Coast Pest Control
02.2022 - 07.2023
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Drove to customer residences and places of business to inspect for pests.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Complied with safety guidelines and regulations with during pest control processes.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Inspected equipment for proper functionality to effectively facilitate application.
- Improved response times to emergency pest outbreaks, ensuring rapid and effective resolution.
Service Delivery Representative
Brandsmart Outlet
01.2021 - 02.2022
- Managed the secure handling of confidential documents during delivery to maintain client trust and privacy.
- Improved customer satisfaction by promptly addressing and resolving service delivery issues.
- Maintained a clean and organized vehicle at all times to promote a positive company image and prevent potential hazards.
- Improved customer satisfaction by providing timely and accurate deliveries of products to clients.
- Reduced customer wait times with proactive communication and effective scheduling of resources.
- Consistently met or exceeded performance targets for on-time deliveries, contributing to overall company success.
- Ensured the safety of all delivered goods by adhering to company policies, guidelines, and transportation regulations.
- Collaborated with warehouse staff for smooth loading and unloading of products, minimizing delays and damages.
- Navigated complex routes efficiently using GPS technologies while adhering to traffic laws and regulations to ensure safe driving practices.
- Managed customer inquiries and complaints in polite and professional manner.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Completed daily pre- and post-trip vehicle inspections.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Lumper
Quirch
11.2019 - 01.2021
- Reduced turnaround times for trucks by efficiently loading and unloading cargo according to established schedules.
- Contributed to a safe working environment by adhering to safety protocols and reporting hazards.
- Assisted in training new Lumpers, sharing best practices for effective cargo handling.
- Minimized product damage by carefully handling fragile items during the loading and unloading process.
- Maintained clean and organized workspaces, promoting overall workplace productivity.
- Maximized space utilization within storage areas through strategic stacking of pallets and containers.
- Collaborated with forklift operators to swiftly move heavy loads between storage areas and trucks.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Foreman
Lanzo Construction
12.2015 - 11.2019
- Checked equipment to determine if maintenance was required.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Assembled and installed underground pipe, fittings, and valves of various sizes.
- Used hand signals to direct equipment operators and alert to hazards.
- Enhanced workplace safety by consistently following standard operating procedures and wearing appropriate personal protective equipment.
- Handled all repairs for sanitary and storm water sewer structures and pipe systems.
- Adapted to diverse working conditions, from urban environments to remote locations, ensuring high-quality work regardless of setting.
- Increased team efficiency by training new hires in use of trenching equipment and safety procedures.
- Strengthened communication within the team by actively participating in daily meetings to discuss progress and address challenges.
- Maintained clean worksites, disposing of debris and organizing tools to prevent hazards or obstructions.
Education
High School Diploma -
Hialeah Miami Lakes Senior High
Miami, Florida05.2015
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Valid Driver's License
- Punctual and Reliable
- Customer Service
- Problem-Solving
- Safe Driving
- Time Management
- Adaptability and Flexibility
- Effective Communication
- Dependable and Cooperative
- Documentation skills
- Vehicle Inspection
- Forklift Operation
- Load Inspection
- Payment Collection
- Problem and Issue Resolution
- Hand tool knowledge
- Checking time cards
- Reviewing data
- Paperwork Processing
Licensesandskills
- Forklift operation
- Valid and current driver's license
- Able to work independently
- Excellent customer service skills
- Ability to work well under pressure in a fast-paced environment
References
FURNISHED UPON REQUEST
Languages
Spanish
Native or Bilingual
Timeline
Service Technician
All County Toilets
07.2023 - 08.2024
Pest Control Technician
East Coast Pest Control
02.2022 - 07.2023
Service Delivery Representative
Brandsmart Outlet
01.2021 - 02.2022
Lumper
Quirch
11.2019 - 01.2021
Foreman
Lanzo Construction
12.2015 - 11.2019
High School Diploma -
Hialeah Miami Lakes Senior High
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