JOHNNAYA BANKS
Kent,WA
Summary
Motivated Case Manager with 3+ years of experience in performance-based goal setting, client relationship building, and internal team collaboration. Case manager has proven to go above and beyond for clients’ needs and colleagues. Proven success in achieving program objectives ahead of deadlines while consistently increasing housing placements and clients satisfaction. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
LIHI
Seattle, WA
03.2022 - Current
- Company Overview: Low Income Housing Institute
- Conduct assessments and meet with clients and discuss care plans and goals
- Assist clients with providing resources for housing and sending referrals through CEA
- Maintain records of activities and contacts with clients/agencies and case management records
- Provide case management for a village with 40+ clients
- Utilize Sales Force software, HMIS software, and Google Sheets efficiently, Monday
- Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible
- Coordinate with local agencies to provide services that meet the needs of LIHI clients
- Work collaboratively with Shelter Operations and Supportive Services staff to increase stability
- Build effective relationships with clients
- Assist upper management with training onboarding case managers
Remote Sales Agent / Customer Service Representative
Alorica Call Center
Auburn, WA
11.2021 - 02.2022
- Handled inbound calls from American Express customers
- Worked to meet weekly percentage of sales calls quotas
- Documented customer inquiries and associated actions; followed-up on outstanding items in a timely manner
- Maintained a high level of confidentiality while accessing customer accounts
- Provided information regarding American Express products
Support Specialist
Crisis Connections
Renton, WA
06.2020 - 08.2020
- Answered inbound phones, fielded inquiries, found solutions, and exhibited a high level of customer service
- Located and researched information using multiple systems, applications, and technologies
- Gave referrals for mental health facilities as well as for food and shelter
Case Manager
Boys to Men Ministries
Seattle, WA
01.2018 - 04.2020
- Recruit, interview, screen, determine eligibility, stabilize, enroll, and orient program participants.
- Perform intake forms for eligible clients. • Administer, score, and/or interpret skills and interest assessments for clients.
- Determine clients' support service needs.
- Work with clients to develop career and employment objectives, and individual development action plans.
- Provide clients with support services and/or make referrals to other community agencies to resolve barriers to employment.
- Work as a member of a case management team, or advocate with other community service providers to deliver support services and ensure follow-through.
- Coach clients in developing resumes, cover letters, and other job search materials.
Education
Associates Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2023
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
- Fair Housing
- Workplace Harassment
- Hoarding
- Conflict resolution
- Diversity and Inclusion
- CEA Liaison
- Client advocacy
- Crisis intervention
- Goal setting
- Client relationship management
Certification
- SOAR ONLINE COURSE: ADULT CURRICULUM
Timeline
Case Manager
LIHI
03.2022 - Current
Remote Sales Agent / Customer Service Representative
Alorica Call Center
11.2021 - 02.2022
Support Specialist
Crisis Connections
06.2020 - 08.2020
Case Manager
Boys to Men Ministries
01.2018 - 04.2020
Associates Degree - Medical Billing and Coding
Ultimate Medical Academy