Johnnec McAllister
Shreveport,LA
Summary
Experienced Materiel Management professional with a strong background in inventory control, supply chain coordination, procurement, and customer service support. Proven ability to build strong relationships with internal and external customers, ensuring timely and accurate fulfillment of mission-critical needs. Skilled in logistics operations, vendor relations, and process optimization, with a commitment to adaptability in fast-paced, evolving environments. Recognized for reliable performance, effective communication, and collaborative leadership that drives mission success and operational excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
United States Air Force, USAF
Shreveport, Louisiana
09.2022 - Current
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Serve as the primary point of contact for all base supply customers, ensuring accurate and timely processing of routine and high-priority supply requests.
- Maintain continuous communication with maintenance and logistics teams to support aircraft and mission readiness.
- Track, update, and expedite MICAP requisitions using ILS-S and other AF supply systems.
- Provide training and guidance to unit supply custodians on order procedures, document tracking, and inventory management.
- Investigate and resolve supply discrepancies and backorders, ensuring seamless customer support and satisfaction.
- Ensure all documentation is compliant with audit and inspection requirements, reducing the unit’s risk during evaluations.
Material Management Supervisor
Air Force
04.2015 - Current
- Manages material management activities and systems involved in requirements determination, inventory control, storage and issues of supplies and equipment.
- Computes requirement, determines allowance, and researches and identifies material requirements. Performs operations involved in storage inspection, identification and receipt of property.
- Performs inventories and ensures timely correction of discrepancies. Inspects and evaluates inventory management activities.
- Inspects and identifies property. Determines condition of property received. Performs shelf-life inspections of stock.
- Develops methods and improves procedures for storing property. Plans use of storage facilities. Stores, issues, ships and transfers property. Controls issue of classified, sensitive, pilferable and controlled items.
- Provides material management expertise to combat support, enabler organizations and responsible officers for the proper accounting and control of specified classes of supply. Reviews and validates requirements. When required, initiates follow-up actions on material requirements. Coordinates equipment transfer and deployment actions with the accountable officer.
- Plans and schedules material storage and distribution activities.
- Processes information retrievals using material management system databases. Manages material management related systems and hardware. Performs operator maintenance on material management related systems and hardware. Applies system security policy and procedures to prevent unauthorized changes to information. Distributes material management computer products.
- Acts as a subject matter expert to the commander on the operation of material management systems and operations. Monitors Defense Data Network traffic through use of the Material Management Interface System. Ensures database integrity and makes necessary corrections.
- Develops database retrieval scripts for material management support analyses.
- Operates motor vehicles and assorted material handling equipment.
- Managed the procurement process from start to finish, ensuring all necessary materials were obtained in a timely manner.
- Coordinated the efficient allocation of resources across multiple projects by tracking inventory levels and forecasting future needs accurately.
- Enhanced warehouse safety by conducting regular inspections, addressing potential hazards, and enforcing safety protocols.
- Maintained detailed documentation on all aspects of material management activities for easy reference during audits or regulatory inspections.
- Implemented thorough quality control measures to ensure incoming materials met established standards for use in production processes.
- Established effective communication channels among team members, promoting collaboration and information sharing for better decision making.
- Collaborated with cross-functional teams to optimize material usage, reducing waste and unnecessary costs.
- Conducted comprehensive audits of inventory levels to identify discrepancies, ensuring accurate records and preventing stockouts.
- Reduced processing times for incoming shipments with thorough organization and attention to detail.
- Oversaw daily shipping operations while maintaining compliance with applicable regulations related to hazardous materials transportation.
- Set clear expectations for team members regarding performance goals and provided regular feedback, fostering a high level of accountability and motivation.
- Monitored supplier performance regularly, addressing any issues promptly to maintain strong working relationships and minimize disruptions to supply chain operations.
- Oversaw demand planning, purchasing, and logistics.
Education
Certificate - Leadership
Airmen Leadership School
Minot, ND02-2019
Some College (No Degree) - Logistics And Supply Chain Management
Community College of The Air Force
Montgomery, ALSkills
- Warehouse management
- Procurement management
- Continuous improvement initiatives
- Supplier relationship management
- Logistics management
- Warehouse operations
- Material requirements planning
- Supply chain optimization
- Customer service
- Supply chain coordination
- Database management
- Process optimization
- Team leadership
Timeline
Customer Service Supervisor
United States Air Force, USAF
09.2022 - Current
Material Management Supervisor
Air Force
04.2015 - Current
Certificate - Leadership
Airmen Leadership School
Some College (No Degree) - Logistics And Supply Chain Management
Community College of The Air Force
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