John’Neisha Mattison
Memphis,TN
Summary
Hardworking shipping clerk well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills.
Overview
6
6
years of professional experience
Work History
Shipping Clerk
Walmart
Olive Branch, MS
01.2023 - Current
- Tracks, traces, and updates the status of outgoing shipments.
- Monitored stock levels within the warehouse and notified management when supplies needed replenishing.
- Maintains a clean, neat, and member-ready area.
- Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
- Engages with vendors and drivers with a positive attitude.
Problem Solver
Amazon
Memphis, TN
11.2022 - 12.2023
- Created detailed reports outlining problem solving techniques used in specific cases.
- Identified and analyzed complex problems to develop effective solutions.
- Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products.
- Resolve issues in a timely manner. Use Excel to track problem solve issues efficiently and accurately.
Customer Service Rep
Mckesson
Olive Branch, MS
10.2020 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Disney Call Center
Memphis, TN
04.2018 - 09.2020
- Proven ability to be an independent decision maker with demonstrated ability to multi-task between projects and multiple computer systems
- Improved customer service wait times to mitigate complaints.
- Provided accurate customer accounts
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Take customers calls and provide accurate, satisfactory answers to their queries and concerns.
Trainer
Zaxby's
Memphis, TN
03.2018 - 08.2019
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Resolved any issues raised by participants during the training session in a timely manner.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
Day Porter
GCA Services
Hernando, MS
11.2017 - 02.2018
- Space cleaning, high and low dusting, and restocking
- Met all company organizational needs.
Education
Associate of Science degree -
Southwest Tennessee Community College
01.2021
Northwest Prep Academy
01.2016
Skills
- Teamwork and Cooperation
- Relationship Building
- Records Management
- Critical Thinking
- Active Listening
- Problem-Solving Abilities
- De-Escalation Techniques
Timeline
Shipping Clerk
Walmart
01.2023 - Current
Problem Solver
Amazon
11.2022 - 12.2023
Customer Service Rep
Mckesson
10.2020 - 11.2023
Customer Service Representative
Disney Call Center
04.2018 - 09.2020
Trainer
Zaxby's
03.2018 - 08.2019
Day Porter
GCA Services
11.2017 - 02.2018
Associate of Science degree -
Southwest Tennessee Community College
Northwest Prep Academy