JOHNNETA CHEATOM
Hixson,TN
Summary
Reliable Secretary with background supporting General Managers in fast-paced environments. Skillset includes managing schedules, coordinating meetings, and facilitating communication between departments. Strengths lie in maintaining confidentiality, displaying professionalism at all times, and improving office efficiency through implementation of innovative organizational systems. Previous work demonstrates ability to multitask effectively and contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
16
16
years of professional experience
Work History
Secretary to the General Manager
JM Hanner Construction Co. Inc.
Chattanooga, Tennessee
09.2022 - 09.2024
- Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
- Organized and maintained filing systems, both electronic and paper based.
- Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager.
- Answered incoming calls, screened messages and directed them appropriately.
- Managed the calendar of the General Manager ensuring timely completion of tasks.
- Coordinated travel arrangements for the General Manager's business trips.
- Assisted with onboarding new employees by providing information about company policies and procedures.
- Maintained confidential information regarding organizational activities or personnel matters concerning the office of the General Manager.
- Processed invoices from vendors and suppliers according to company policy.
- Scheduled appointments for the General Manager with internal staff or external contacts.
- Monitored emails sent to the office of the General Manager ensuring timely responses were sent.
- Ordered office supplies as needed to ensure adequate stock levels were maintained.
- Updated contact lists as required while maintaining accuracy at all times.
- Responded promptly to inquiries from customers or clients regarding services offered by the organization.
- Completed data entry tasks such as updating client records or entering financial transactions into accounting software.
- Collaborated with other departments within the organization to coordinate projects involving multiple teams.
- Created presentations using Microsoft Office Suite programs such as PowerPoint or Excel when requested.
- Managed director's calendar and prepared meeting agenda and materials.
- Prepared accounts payable paperwork necessary to process invoices.
- Managed executives' calendars to keep track of events, meetings and activities.
- Maintained office by preparing payroll, designing filing systems and reviewing and approving supply requisitions.
- Prepared, formatted and bound reports for professional presentations.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Negotiated favorable terms and pricing agreements with vendors and providers for service at special events and meetings.
- Prepared and submitted certified payrolls for general and subcontractor(s) on all TDOT projects.
Customer Service Representative
Concentrix
Chattanooga, TN
08.2015 - 11.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked customers packages by case to resolve all customer shipping issues.
Shift Manager
McDonald's
Chattanooga, Tn
01.2009 - 08.2018
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Education
Certificate - Medical Assisting
Chattanooga College - Med. & Dental Tech Careers
Chattanooga, TN06-2010
High School Diploma -
The Howard School
Chattanooga, TN05-2004
Skills
- Proficient in Microsoft programs and Quickbooks
- Excellent verbal and communication skills
- Ambitious team player
- Profiicient in time and project management
Timeline
Secretary to the General Manager
JM Hanner Construction Co. Inc.
09.2022 - 09.2024
Customer Service Representative
Concentrix
08.2015 - 11.2020
Shift Manager
McDonald's
01.2009 - 08.2018
Certificate - Medical Assisting
Chattanooga College - Med. & Dental Tech Careers
High School Diploma -
The Howard School
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