Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Johnnice Amos

Washington

Summary

Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
01.2020 - 12.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Office Administrator

Three Aces Trucking
06.2016 - 02.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Dispatcher

Hendrix Express
01.2022 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of vehicles.

Education

Graduate -

Centreville High School
Fairfax, VA
06.2014

Skills

  • Customer service
  • Data entry
  • Active listening
  • Call handling
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Workflow optimization
  • Insurance billing
  • Prescription filling
  • Insurance verification

Certification

  • Licensed Security Officer
  • Pharmacy Technician license

Timeline

Dispatcher

Hendrix Express
01.2022 - Current

Pharmacy Technician

CVS Pharmacy
01.2020 - 12.2022

Office Administrator

Three Aces Trucking
06.2016 - 02.2020

Graduate -

Centreville High School

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