JOHNNIE ANDERSON
Atlanta,GA
Summary
Dynamic sales professional with extensive automotive expertise at Asbury Automotive Group. Proven track record in client engagement and sales negotiation, consistently exceeding customer satisfaction. Skilled in CRM proficiency and team collaboration, I excel at identifying client needs and delivering tailored solutions, enhancing retention and driving revenue growth. Seasoned Master Certified Sales Consultant with a track record of driving revenue growth. Experience includes cultivating customer relationships, providing product expertise, and implementing effective sales strategies. Known for exceptional interpersonal skills and delivering high-quality customer service. Previous roles have resulted in significant boost in sales and enhanced client satisfaction.
Overview
31
31
years of professional experience
Work History
LEXUS MASTER CERTIFIED SALES CONSULTANT
Asbury Automotive Group
Roswell, GA
10.2019 - Current
- Consulted with clients to identify automotive needs and preferences.
- Demonstrated vehicle features and benefits to prospective buyers.
- Collaborated with finance team to facilitate customer financing options.
- Managed follow-ups with clients to ensure satisfaction and address concerns.
- Participated in dealership events to enhance community relations and brand visibility.
- Assisted customers in selecting vehicles based on their needs and preferences.
- Maintained a database of customers with contact information, purchase history, vehicle preference.
- Negotiated pricing with customers while maintaining profitability margins.
- Performed regular maintenance checks on showroom vehicles prior to display or delivery.
- Utilized various tools such as CRM software systems for tracking leads and managing accounts.
- Collaborated closely with other departments such as finance, parts, and service when necessary.
E-COMMERCE SALES CONSULTANT
Hennessy Mazda Buick GMC
Morrow, GA
02.2019 - 10.2019
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Listened to customers to understand needs and refer to optimal services.
- Participated in regular training sessions on new products, services, and industry trends.
- Handled credit and debit card payment processing to complete purchasing experience.
- Addressed customer questions and concerns regarding products and services.
LEXUS MASTER CERTIFIED SALES CONSULTANT
Asbury Automotive Group
Smyrna, GA
08.2014 - 01.2019
- Consulted with clients to identify automotive needs and preferences.
- Demonstrated vehicle features and benefits to prospective buyers.
- Collaborated with finance team to facilitate customer financing options.
- Managed follow-ups with clients to ensure satisfaction and address concerns.
- Maintained a database of customers with contact information, purchase history, vehicle preference.
CERTIFIED NEW VEHICLE SALES
Atlanta Classic Cars Mercedes-Benz
DULUTH, GA
10.2013 - 08.2014
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
LEXUS MASTER CERTIFIED SALES CONSULTANT
Asbury Automotive Group
Roswell, GA
04.2009 - 10.2013
- Consulted with clients to identify automotive needs and preferences.
- Demonstrated vehicle features and benefits to prospective buyers.
- Trained junior sales staff on product knowledge and customer engagement techniques.
- Managed follow-ups with clients to ensure satisfaction and address concerns.
- Participated in dealership events to enhance community relations and brand visibility.
- Assisted customers in selecting vehicles based on their needs and preferences.
TOYOTA MASTER CERTIFIED SALES CONSULTANT
Cobb County Toyota
Kennesaw, GA
12.2003 - 09.2007
- Demonstrated product knowledge to guide customers in selecting vehicles that fit their needs.
- Attended trade shows and industry conferences to stay current on trends within the automotive sector.
- Followed up with customers after purchase to ensure satisfaction with product and service quality.
- Negotiated pricing with customers while maintaining profitability margins.
- Provided detailed explanations of available warranties and financing options to customers.
- Assisted customers in selecting vehicles based on their needs and preferences.
- Listened to customer needs to identify and recommend best products and services.
TOYOTA MASTER CERTIFIED INTERNET SALES
Stone Mountain Toyota
Stone Mountain, GA
03.2000 - 12.2003
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
TOYOTA PROS SALES CONSULTANT
Sandy Springs Toyota - Sandy Springs Toyota
Sandy Springs, GA
11.1995 - 03.2000
- Assisted customers in selecting vehicles based on needs and preferences.
- Provided detailed product knowledge about Toyota models and features.
- Facilitated vehicle test drives to enhance customer experience and engagement.
- Participated in training sessions to improve sales techniques and product knowledge.
- Developed and maintained relationships with clients to increase sales revenue.
- Provided detailed product information to customers, including features, prices, and availability.
- Greeted incoming customers and provided expert sales and service to drive revenue.
TOYOTA CERTIFIED SALES
Marietta Toyota
Marietta, GA
03.1994 - 11.1995
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Arts - Political Science
William Paterson University of New Jersey
Wayne, NJ05-1985
Skills
- Customer relationship management
- Automotive expertise
- Automotive knowledge
- Client follow-up
- Product demonstration
- Lead generation
- Financial options
- Team collaboration
- Conflict resolution
- Effective communication
- Sales negotiation
- CRM proficiency
- Client engagement
- Market analysis
- Training and development
- Referral generation methods
- Client retention strategies
- Objection handling techniques
- Client retention
Accomplishments
- I was recognized in 1995-2007 for Toyota PROS Award. Which is a recognition by Southeast Toyota Distributors for being one of Top Sales Professional in Sales and CSI
Timeline
LEXUS MASTER CERTIFIED SALES CONSULTANT
Asbury Automotive Group
10.2019 - Current
E-COMMERCE SALES CONSULTANT
Hennessy Mazda Buick GMC
02.2019 - 10.2019
LEXUS MASTER CERTIFIED SALES CONSULTANT
Asbury Automotive Group
08.2014 - 01.2019
CERTIFIED NEW VEHICLE SALES
Atlanta Classic Cars Mercedes-Benz
10.2013 - 08.2014
LEXUS MASTER CERTIFIED SALES CONSULTANT
Asbury Automotive Group
04.2009 - 10.2013
TOYOTA MASTER CERTIFIED SALES CONSULTANT
Cobb County Toyota
12.2003 - 09.2007
TOYOTA MASTER CERTIFIED INTERNET SALES
Stone Mountain Toyota
03.2000 - 12.2003
TOYOTA PROS SALES CONSULTANT
Sandy Springs Toyota - Sandy Springs Toyota
11.1995 - 03.2000
TOYOTA CERTIFIED SALES
Marietta Toyota
03.1994 - 11.1995
Bachelor of Arts - Political Science
William Paterson University of New Jersey
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