Organizational Psychology
Open To Work
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Johnnie Ballard
Livonia,MI
Summary
Quality Assurance Professional with a 18 year career spanning technical manufacturing and Client Relationship Management. Utilizing a background in Industrial and Organizational (I/O) Psychology to build rapport, de-escalate challenges, and drive account retention. A decisive problem-solver committed to operational excellence.
Overview
8
8
years of professional experience
Work History
Electromechanical Integration
Lockwood Manufacturing
Livonia, MI
02.2018 - 04.2026
- Specialized in wiring and assembling Zono Technologies large scale sanitation cabinets used for healthcare and child care settings.
- Trained and mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service, and a culture of excellent.
- Collaborated with IT department to ensure compatibility and proper integration of new hardware systems.
- Interpreted complexed blueprints and mechanical drawings to integrate sensors, heating elements and control panels with 100% accuracy.
- Executed comprehensive Quality Assurance protocols, identifying and resolving wiring discrepancies to maintain a 100% final inspection pass rate for industrial sanitation units.
Education
No Degree - Organizational Development (OD)
01-1996
No Degree - Psychology
07-1993
Skills
- Blueprint and Systematic Interpretation
- Precision Component Assembly
- Quality Assurances & Testing
- Troubleshooting & Diagnostics
- Training and mentorship
Interests
Continuous Improvement
Timeline
Electromechanical Integration - Lockwood Manufacturing
02.2018 - 04.2026
Northwest Oklahoma State University - No Degree, Organizational Development (OD)
Huron University - No Degree, Psychology