Johnnie Harper
Lees Summit,MO
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
Work History
Manager
Cash America
Kansas City, MO
09.2016 - Current
- Ensured compliance with industry regulations and company policies
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Coached, mentored and trained team members in order to improve their job performance
- Maintained up-to-date records of employee attendance, payroll information, vacation requests
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Ensured compliance with regulatory requirements and industry standards
- Ensured compliance with all applicable laws, regulations, industry standards
- Enforced customer service standards and resolved customer problems to uphold quality service
- Directed recruitment, hiring, and training of new staff members
- Resolved customer complaints and issues promptly, maintaining a positive brand image
- Managed inventory levels to meet demand without overstocking, reducing waste
- Conducted performance evaluations, providing feedback and coaching for team development
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Recruited and hired qualified candidates to fill open positions
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
General Manager
Aaron's Sales and Lease
Grandview, MO
06.2012 - 09.2016
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Education
High School Diploma -
Tarrant County College District
Fort Worth, TX06.1980
Skills
- Staff Development
- Performance Management
- Marketing
- Financial Management
- Sales Techniques
- Team Leadership
- Verbal and written communication
- Sales management
- Employee Development
- Self Motivation
- Team Development
- Positive Attitude
- Problem-Solving
- Goal Setting
- Interpersonal Skills
Timeline
Manager
Cash America
09.2016 - Current
General Manager
Aaron's Sales and Lease
06.2012 - 09.2016
High School Diploma -
Tarrant County College District