JOHNNIE HOLTON

• Provided exceptional customer service to ensure customer satisfaction.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Prepared test samples and obtained and recorded test data in accordance with standards.
• Maintained documentation on tests performed in lab.
• Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting patients upon arrival at the front desk.
• Collected self payment, copay, deductible and/or

co insurance payments.

• Enhanced customer satisfaction by providing efficient and professional front desk services.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting patients upon arrival at the front desk.
• Collected self payment, copay, deductible and/or

co insurance payments.

• Enhanced customer satisfaction by providing efficient and professional front desk services.