Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnnie Howard

Kissimmee,FL

Summary

Highly experienced customer service representative with a proven track record of exceeding customer expectations. Exceptional communication skills, computer proficiency, and proactive approach to problem-solving. Cultivates strong relationships to drive business retention.

Overview

11
11
years of professional experience

Work History

Healthcare Advocate

Humana
Orlando, FL
02.2021 - 09.2024
  • Provided patient advocacy services to individuals and families with healthcare needs.
  • Developed and implemented individualized care plans for patients in need of assistance.
  • Coordinated with physicians, nurses, and other members of the healthcare team to ensure best outcomes for patients.
  • Assisted patients in navigating their insurance coverage options and understanding their benefits.
  • Collaborated with public health organizations to provide preventive care services to underserved communities.
  • Maintained accurate records of all client interactions, progress reports, and medical documents.
  • Obtained informed consent and payment documentation from patients and filed in system.

Reservation Specialist

Bluegreen Vacations
Orlando, FL
04.2018 - 01.2021
  • Provided customer resolutions and supported internal and external sales, service teams
  • Communicated regularly with clients throughout the planning process to ensure that their expectations were being met.
  • Delivered top quality customer service, growing loyal client base.
  • Sustained large caseload for hotel reservations by applying proficient conversational techniques
  • Provided personalized customer service to ensure that each customer's needs were met.
  • Exerted a positive and fun environment for potential timeshare owners.

Retention Customer Service Representative

Makotek
Orlando, FL
06.2013 - 04.2018
  • Provided exceptional customer service
  • Maintain and organize records of customer interactions, transactions, inquiries, complaints, comments
  • Resolved customer complaints
  • Collected past due balances on customers accounts
  • Maintained customer relations
  • Provided client retention

Education

High School Diploma -

Oak Ridge High School
Orlando, FL
04.2012

Skills

  • Customer service
  • Computer literacy
  • Time management
  • Communication skills
  • Knowledge retention
  • Calm under pressure
  • Client Engagement
  • Explaining Policy and Procedures
  • Caring and Empathetic
  • Resolving Problems
  • Patient Needs Assessment and Referral
  • Documentation skills

Timeline

Healthcare Advocate

Humana
02.2021 - 09.2024

Reservation Specialist

Bluegreen Vacations
04.2018 - 01.2021

Retention Customer Service Representative

Makotek
06.2013 - 04.2018

High School Diploma -

Oak Ridge High School
Johnnie Howard