Summary
Overview
Work History
Education
Skills
Timeline
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Johnnie Lian

McKenzie

Summary

Dynamic professional with extensive experience in customer service and food preparation at Chick-fil-A. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and inventory management, consistently maintaining a clean and organized work environment. Committed to upholding safety procedures and delivering high-quality service.

Overview

6
6
years of professional experience

Work History

Cashier

Family Dollar
Georgiana
05.2022 - 04.2023
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Learned roles of other departments to provide coverage and keep store operational.

Cook

Chick-fil-A
Kansas City
04.2020 - 05.2021
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Used standardized recipes and other instructions to prepare food.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Carried pans and trays of food to and from work stations, stove, and refrigerator.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Grilled and deep fried various foods from meats to potatoes.
  • Set up and performed initial prep work for soups, sauces, and salads.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Received and stored food and supplies.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Dockworker

Amazon
Kansas City
08.2017 - 06.2019
  • Transferred materials between loading docks, warehouses, storage yards, and vehicles.
  • Assisted with unloading heavy freight by hand when necessary.
  • Utilized scanners to track the movement of goods through the supply chain system.
  • Loaded and unloaded containers from ships and trucks using a forklift.
  • Prepared outgoing shipments by sealing packages securely before loading onto trucks.
  • Stacked cargo in designated areas according to size, type, style, color, or product code.
  • Cleaned and maintained work area regularly including sweeping floors, wiping down machines.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Transported materials and pallets between areas.
  • Packed boxes and stock using organizational guidelines.

Education

High School Diploma -

Washington High School
Kansas City, KS
05-2017

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • Sales support
  • Cleaning and sanitizing
  • Customer assistance
  • Patience and empathy
  • Food preparation
  • Food safety
  • Food handling
  • Grilling
  • Sanitation
  • Cleaning procedures
  • Time management
  • Material handling
  • Safety procedures
  • Pallet jack handling
  • Pallet handling
  • Teamwork
  • Secure loads
  • Materials sorting

Timeline

Cashier

Family Dollar
05.2022 - 04.2023

Cook

Chick-fil-A
04.2020 - 05.2021

Dockworker

Amazon
08.2017 - 06.2019

High School Diploma -

Washington High School

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Johnnie Lian