Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Johnnie Oliver

Houston,TX

Summary

Dynamic professional with extensive experience at United Airlines, excelling in ramp safety procedures and baggage handling. Proven track record in coaching teams to enhance efficiency and customer satisfaction, while implementing innovative solutions that streamlined operations. Adept at fostering strong relationships, and ensuring compliance with airport security regulations.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Lead Ramp Service Agent

United Airlines
09.2016 - Current
  • Promoted a culture of continuous improvement by encouraging team members to identify opportunities for enhancing processes and procedures, leading to increased efficiency and customer satisfaction.
  • Streamlined baggage handling processes, resulting in improved efficiency and reduced delays.
  • Developed strong relationships with airline clients, leading to increased business opportunities and revenue growth for the company.
  • Oversaw maintenance activities on ground equipment, ensuring compliance with regulatory standards and minimizing downtime.
  • Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
  • Implemented new procedures to improve inventory management of ground equipment, increasing availability during peak hours.

Certified Pharmacy Technician

King Soopers Pharmacy
01.2000 - 07.2023
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Addressed questions during phone interactions with clients and medical staff.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.

Super Trainer Certified Pharmacy, Tech Technician

Kroger Pharmacy
03.2006 - 08.2009
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
  • Elevated participant engagement by developing interactive training modules.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
  • Revolutionized safety training, significantly reducing workplace accidents.

Education

Sociology

Southern University And A&M College
Baton Rouge, LA

Skills

  • Aircraft marshalling
  • Ground support equipment operation
  • Airport security regulations
  • Baggage handling
  • Coaching and mentoring
  • Hazardous materials handling
  • Ramp safety procedures
  • First aid training
  • Vehicle operation
  • Safety procedures compliance
  • Team leadership

Accomplishments

I am certified by the national board of pharmacy as a pharmacy technician.

I am currently a participant in Discovering Together, designed to assist participants in advance in their career into management

Participants step into a temporary assignment joining their local supervisor team

  • Develop a strong understanding of United’s operation and how to partner with other departments
  • Receive mentoring and career advice from leaders across the organization
  • Have the ability to network with other participants around the world in a cohort-based program
  • Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
  • Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
  • Mentored new ramp agents on company processes and procedures which decreased employee turnover by Number%.
  • Achieved Result by introducing Software for Type tasks.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification


  • CPhT - Certified Pharmacy Technician
  • First Aid/CPR Certified
  • CNP - Certified Notary Public

Timeline

Lead Ramp Service Agent

United Airlines
09.2016 - Current

Super Trainer Certified Pharmacy, Tech Technician

Kroger Pharmacy
03.2006 - 08.2009

Certified Pharmacy Technician

King Soopers Pharmacy
01.2000 - 07.2023

Sociology

Southern University And A&M College

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Johnnie Oliver