Johnnie Vital
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Efficient billing professional with 5 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Detail-oriented Billing Specialist with strong understanding of bookkeeping principles.Considered focused and organized team player.
Overview
25
25
years of professional experience
Work History
Corp-Billing & Transaction Specialist
NRG
10.2022 - Current
- Resolve highly complex issues concerning residential and small commercial customer accounts
- Requires the ability to execute complex resolution paths that require various skills currently exhibited in organizations such as Enrollment Transaction Management, Billing, Credit, Disputed Bills, Issue Resolution Desk, and the Public Utility Commission Team
- This includes the processing of failed Intermediate Documents (IDOCs) applying credits/debits as necessary, generating corrected invoices, and providing explanations of customer billing and issue resolution
- Requires interaction with market entities such as ERCOT, Transmission and Distribution Service Providers (TDSP), and other REPs in efforts to fully research, diagnose, and resolve customer issues
- The Complex Transactions Specialist is responsible for the complete internal and external (market) resolution of all issues assigned
- Requires extensive research and review of accounts to determine the origin of customer issues identified within SAP, which includes enrollments, move-ins, periodic reads, move-outs, switches, metering issues, etc
- Interact with customers who are typically more difficult to satisfy
- Requires mathematics skills in order to perform bill credit calculations based on research and diagnosis of the issue
- Review and understand customers' payment and consumption usage history in order to calculate adjustments to process invoices and/or render corrected invoices to customers
- Requires the ability to accurately document the issue classification and error origination in order to aid in the tracking of issue trends
- Responsible for working independently to process tasks, and investigate and resolve customer issues
- Requires strong time management skills in order to maintain the balance of new daily work and pending work while ensuring accurate and timely resolution of all work assigned
- Perform other duties as assigned.
Customer Logistics Manager
John W. Stone Oil Distributor
08.2021 - 11.2022
- Provides proactive and extraordinary service to all external and internal customer
- This responsibility includes, always maintaining a professional and positive attitude
- Creatively solves customer issues
- Proactively manage customer orders and open request resolution
- Professionally handle all incoming calls
- Handles, resolves, and takes ownership of all internal and external customer problems
- General knowledge of the product line and pricing schedules
- Entering and tracking customer orders in the system
- Bill and generate all invoices for BP
- Work closely with agents and vessel to make sure deliveries are scheduled and on time
- Performs all other responsibilities as may be assigned by management.
Billing & Collections Specialist
Baker Hughes Incorporated
09.2018 - 02.2021
- Billed and Generated Invoices for various companies
- Receives, reviews, and enters customer orders for key accounts
- Created Purchase Requisitions
- Writes procedures and assists in establishment of department policies
- Handles multiple special projects assigned
- Process order delivery in Transplace
- Assign orders to different carriers
- Manage Orders.
- Processes billing statements and adjustments.
- Processes month end billing invoices.
Logistics Customer Service Advisor
Goodman Manufacturing
03.2015 - 02.2018
- Responds to customer's inquiries or complaints regarding the organization's products or services
- Determines best method to ensure customer satisfaction and adherence to the organization's policies
- Coordinates with appropriate departments to ensure customer satisfaction
- Informs customers of standard procedures or resolution of issues
- Follows up, either verbally or in writing
- Must be knowledgeable of the organization's policies, procedures, practices, products and services
- Responsible for order management by handling all the details from purchase order to shipment of product
- Answer phone queue
- Order processing
- Process invoices for customers
- Respond to emails and faxes
- Obtain working knowledge of Daikin, Goodman, and/or Amana products and accessories
- Existing account management
- Relationship development
- Serve as primary contact with accounts
- Work with Sales Managers to verify pricing discounts and customer details
- Maintain detailed files for documentation
- Initiate Return Materials Authorizations (RMAs), AAA (Credits/Debits), and Damage Claims
- Work closely with manufacturing personnel to meet customers' requirements
- Provide customers with accurate product pricing and delivery information
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Customer Service/ Senior Gas and Electric Advisor
CenterPoint Energy
08.2006 - 03.2015
- Proactively communicate with other departments regarding incomplete transactions and discrepancies
- Analyze customer transactions including enrollment, usage history, billing inquires and refund request
- Successfully submit gas emergency order such as leaks, no gas complaints, fires and explosions
- Analyze records and accounts regarding debt investigation and disputes
- Promoted and upsold products
- Submit customer emergency electric request such as outages, temporary reconnect/disconnects electronically to CR / ERCOT for review and processing
- Ensure that all accounts are properly documented for future review
- Work with team members and experts to simplify workload and call flow
- Strategized tactful problem-solving techniques in order to maintain a controlled work environment
- Meet required goals in a timely manner with the use of company guidelines
- Follow up with accounts until the case is closed pertaining to the subject matter
- Manage a constructive and professional attitude in order to motivate others
- Assist management in revamping the emergency leak process and procedures
- Ensure all customer service representatives are professionally trained in submitting all emergency gas orders
- Ensure all customer service representatives are professionally trained on all electric processes and procedures.
Administrative Assistant
Chasecom
03.2000 - 01.2005
- Answer incoming telephone calls
- Compose, edit and/or type business correspondence and basic business documents
- Process and submit expense reports on behalf of direct managers
- Assisted with office management duties as needed (operate and arrange maintenance of copier, fax machines, computer and other office equipment)
- Made travel arrangements
- Submit payment requests for invoices to the Accounts Payable Department
- Distribute and sort incoming mail and faxes for office staff
- Maintain and order office supplies
- Coordinate conference room reservations or group meetings.
Lead Cashier/Courtesy Booth Operator
Randall's
06.1999 - 06.2002
- Assist customers in checking out desired purchases
- Processed refunds upon customers request
- Ensured cashiers balanced currencies before and after their shift
- Maintain daily schedules and attendance of cashiers
- Sent Western unions, cashed checks, made deposits over 60k
- Assisted customer with payments to different utility companies.
Education
Associate of Applied Science - Business
Columbia Southern University
Orange Beach, AL08.2024
Skills
- Payment Processing
- Sales Support
- Data Management
- Transaction Monitoring
Timeline
Corp-Billing & Transaction Specialist
NRG
10.2022 - Current
Customer Logistics Manager
John W. Stone Oil Distributor
08.2021 - 11.2022
Billing & Collections Specialist
Baker Hughes Incorporated
09.2018 - 02.2021
Logistics Customer Service Advisor
Goodman Manufacturing
03.2015 - 02.2018
Customer Service/ Senior Gas and Electric Advisor
CenterPoint Energy
08.2006 - 03.2015
Administrative Assistant
Chasecom
03.2000 - 01.2005
Lead Cashier/Courtesy Booth Operator
Randall's
06.1999 - 06.2002
Associate of Applied Science - Business
Columbia Southern University