Johnnie Williams
Jacksonville,FL
Summary
To seek and maintain full-time or part-time position within a professional salon where I can utilize leadership, team building, and training experience to enhance client experience and company brand.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Future Professional
Paul Mitchell The School Jacksonville
Jacksonville, FL
11.2022 - 08.2023
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Offered professional cuts, color services and extensions to salon customers.
Redemption Specialist
TD Bank
Jacksonville, FL
04.2009 - 10.2022
- Handled 80-100 inbound calls on repossession accounts daily.
- Demonstrated attention to detail and performed analysis to mitigate risk arising from bad debt.
- Knowledge of collection policies, procedures, and other relevant banking operations including bankruptcy.
- Participated in team meetings and training sessions to stay informed about policy updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Education
Cosmetology Education
Paul Mitchell The School - Jacksonville
Jacksonville, FL 11.2022 - 08.2023
High School Diploma -
A. Philip Randolph Academies of Technology
Jacksonville, FL05.2005
Skills
- Customer Satisfaction
- Blow Drying
- Maintaining Clean Work Areas
- Hair Coloring Techniques
- Braiding and Weaving
- Nail Care
- Hair Treatments
- Cutting
- Basic Facial
- Styling
Timeline
Cosmetology Education
Paul Mitchell The School - Jacksonville
11.2022 - 08.2023
Future Professional
Paul Mitchell The School Jacksonville
11.2022 - 08.2023
Redemption Specialist
TD Bank
04.2009 - 10.2022
High School Diploma -
A. Philip Randolph Academies of Technology
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