Summary
Overview
Work History
Education
Skills
Timeline
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Johnnie Williams

Johnnie Williams

Mesquite,TX

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Operations Manager

Geodis Logistics
05.2022 - 12.2023
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Assessed employee performance and developed improvement plans.

Key Account Manager/Air Import Manager

DSV Air & Sea
09.2021 - 05.2022
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Strengthened client relationships through regular communication and effective problem solving for all charter flights.
  • Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
  • Managed a team on 8 import agents
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.

Exports Coordinator

Bollore Logistics
01.2020 - 09.2021
    • Reduced costs for the company by negotiating favorable rates with carriers.
    • Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
    • Supported management decision-making by providing detailed reports on export activities, highlighting areas of strength as well as opportunities for improvement.
    • Prepared and assembled documents to facilitate exports.
    • Corrected billings and issued debit and credit memos for customers to reconcile accounting.
    • Followed up with customers to resolve inquiries.
    • Communicated information and instructions to and from vendors to research and resolve operational problems.
    • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
    • Assisted with problem resolution and dispute management relating to export activities.
    • Negotiated freight rates with carriers for international transportation of goods.
    • Coordinated shipments, determining timely transport of goods from point of origin to final destination.
    • Provided tracking information to enable clients to monitor progress of shipments.
    • Ensured compliance with international trade regulations, diligently monitoring changes in export laws and updating company procedures accordingly.

Operations Coordinator

BNSF Logistics
01.2019 - 01.2019
  • Expedited order processing, liaising with suppliers to ensure timely delivery of products.
  • Collaborated with sales team to identify opportunities for growth and expansion.
  • Negotiated contracts with vendors, securing competitive pricing for goods and services.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Mediated contracts with outside providers to bolster customer service and reduce costs.
  • Evaluated upcoming program plans to forecast expected resource needs.

Senior Export Agent/Project Coordinator

Yusen Logistics
09.2015 - 02.2019
    • Enhanced client satisfaction by efficiently coordinating export processes and ensuring timely deliveries.
    • Streamlined communication between clients, carriers, and customs officials for smooth export operations.
    • Increased revenue with effective negotiation of freight rates and contracts with carriers.
    • Ensured compliance with international trade regulations, reducing potential legal issues for the company.
    • Strengthened relationships with vendors and partners by providing exceptional customer service and support.
    • Managed complex documentation requirements for various export markets to facilitate seamless transactions.
    • Facilitated on-time shipments by closely monitoring schedules, deadlines, and carrier performance.
    • Resolved shipment discrepancies through effective communication and problem-solving techniques.
    • Achieved cost savings by identifying efficient routes for transportation and consolidating shipments when possible.
    • Implemented process improvements within the department to reduce errors and increase efficiency in daily operations.
    • Developed strong knowledge of import/export laws, enabling accurate guidance for clients navigating complex regulations.
    • Collaborated cross-functionally with sales, logistics, finance teams to optimize workflows for export operations success.
    • Provided training to new team members on industry best practices, improving overall departmental performance levels.
    • Mitigated risk factors associated with international shipping by developing contingency plans in case of unforeseen events or delays.
    • Proactively addressed client concerns during the export process by maintaining open lines of communication throughout each transaction stage.
    • Followed requirements and regulations for dangerous goods handling.
    • Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
    • Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
    • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
    • Followed SOPs with all customer account actions and data management to keep consistent service levels.
    • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
    • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
    • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
    • Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
    • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
    • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
    • Kept projects on schedule by managing deadlines and adjusting workflows.
    • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
    • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
    • Tracked shipments processing through customs and other agencies and obtained clearances.

Export Specialist

Ceva Logistics
01.2012 - 01.2015
  • Enhanced export efficiency by streamlining processes and implementing automation tools.
  • Reduced shipment delays through meticulous documentation and proactive communication with carriers.
  • Achieved faster order processing by implementing a comprehensive export management system.
  • Ensured compliance with international trade regulations, mitigating risk of penalties and fines.
  • Negotiated favorable shipping rates, resulting in significant cost savings for the company.
  • Built strong relationships with clients, fostering trust and increasing repeat business.
  • Managed all aspects of export operations, ensuring timely delivery and customer satisfaction.

Traffic Coordinator

Commercial Metals Co.
2008 - 2010
  • Improved traffic flow by implementing efficient routing strategies and coordinating with various departments.
  • Reduced transportation costs for the company by optimizing routes and negotiating better contracts with carriers.
  • Enhanced on-time deliveries with effective communication between drivers, dispatchers, and customers.
  • Streamlined processes, leading to an organized and efficient traffic department.
  • Managed scheduling of shipments to meet customer expectations and reduce delays.
  • Ensured compliance with federal, state, and local regulations through constant monitoring and updating of procedures.
  • Coordinated with sales teams to understand client requirements and align transportation solutions accordingly.
  • Collaborated with warehouse personnel to ensure seamless integration of shipping schedules into overall operations plans.
  • Increased accuracy in forecasting shipment volumes through thorough analysis of historical data for improved planning purposes.

Senior Program Specialist

Maersk Customs Services
2006 - 2008
  • Streamlined the customs clearance process by implementing efficient procedures and protocols.
  • Reduced brokerage fees for clients through diligent tariff classification research and verification.
  • Managed import documentation, guaranteeing accurate submissions to government agencies.
  • Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
  • Monitored changes in import/export laws and regulations, ensuring company-wide compliance at all times.
  • Improved shipment processing times by maintaining open communication lines between various parties involved in international trade transactions.
  • Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
  • Conducted regular audits of internal processes to identify areas for improvement within the brokerage department.
  • Lawfully cleared merchandise through customs per client and government requirements.
  • Calculated daily exchange rates and taxes due for goods and commodities.
  • Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
  • Identified and gathered commercial and international data, documents and rulings upon clients' requests.
  • Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
  • Verified rejected cargo and advised on steps to take for avoiding repeat denial.
  • Maintained customer bond and power of attorney records in case of emergencies.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Reviewed and signed documents on behalf of clients in line with power of attorney limitations.

Education

Skills

  • Financial Management
  • Process Improvement
  • P&L Management
  • Customer Service
  • Performance Monitoring
  • Document Control
  • Logistics Oversight
  • Workflow Optimization
  • Process Improvements
  • Team Leadership
  • Staff Management
  • Business Development
  • Health and Safety Compliance

Timeline

Operations Manager

Geodis Logistics
05.2022 - 12.2023

Key Account Manager/Air Import Manager

DSV Air & Sea
09.2021 - 05.2022

Exports Coordinator

Bollore Logistics
01.2020 - 09.2021

Operations Coordinator

BNSF Logistics
01.2019 - 01.2019

Senior Export Agent/Project Coordinator

Yusen Logistics
09.2015 - 02.2019

Export Specialist

Ceva Logistics
01.2012 - 01.2015

Traffic Coordinator

Commercial Metals Co.
2008 - 2010

Senior Program Specialist

Maersk Customs Services
2006 - 2008

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Johnnie Williams