Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOHNNIE C ZERANGUE III

HASLET,TEXAS

Summary

Charismatic, energetic and experienced professional with over 20 years of experience in diverse fields, typically focused on sales and management. History of building strong business relationships, both individually and within an organization. My overall goal is to help grow an organization by contributing as a leader, helping teams reach upmost success in their respective field.

Overview

21
21
years of professional experience

Work History

Customer Service

Infuseflow
Keller, Texas
10.2022 - Current
  • Manage high volume of incoming calls and emails, consistently meeting or exceeding response time goals
  • Provide exceptional customer service by identifying high priority issues, promptly addressing inquiries, and assist with issue resolution ensuring customer satisfaction
  • Identified opportunities to improve customer service processes

Self Storage Manager

CubeSmart Self Storage
Roanoke / North Richland Hills, Texas
10.2020 - 10.2022
  • Managed daily operations, including welcoming and signing new customers for storage units
  • Proficient in add-on sales, including locks, boxes, bubble wrap, etc.
  • Cleaning and maintaining empty storage units
  • Walking facility property daily to ensure grounds and buildings are safe, clean and well kept
  • Make contact with past due accounts on a regular basis
  • Complete all daily reports. Schedule, prepare and run facility unit auctions
  • Make deposits in a timely manner

Operations Manager

Waitr, Inc.
Beaumont, Texas
12.2017 - 09.2020
  • Launched market in Southeast Texas, maintaining 85% employee retention rate with 97% on time delivery rates
  • Managed the daily business operations with teams of over 500 personnel in assigned market area
  • Worked cross-functionality with all departments to drive strategic initiatives and improve market opportunities
  • Recruited, interviewed and hired delivery drives for assigned areas as needed
  • Maintained an open-door policy, initiating staff engagement opportunities to increase employee retention and morale

Abstractor - Researcher

Independent Contractors
Lafayette, Louisiana
01.2004 - 01.2016
  • Ran surface and mineral history to determine owner of rights, then contacted and brokered deal with owners for oil and gas exploration
  • Provided project management in areas of title research and abstracted for complex issues, both on-time and under-budget
  • Collaborated with staff to develop and implement practices and accomplished all team goals

Education

Urban Planning

University of Louisiana Lafayette
Lafayette, LA

Skills

  • Excellent customer service
  • Customer service and assistance
  • Employee Development
  • Schedule Management
  • Teamwork and Collaboration
  • Role Modeling
  • Sales closing
  • Customer Engagement

Timeline

Customer Service

Infuseflow
10.2022 - Current

Self Storage Manager

CubeSmart Self Storage
10.2020 - 10.2022

Operations Manager

Waitr, Inc.
12.2017 - 09.2020

Abstractor - Researcher

Independent Contractors
01.2004 - 01.2016

Urban Planning

University of Louisiana Lafayette

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JOHNNIE C ZERANGUE III