Johnniel Rivera Diaz
Kissimmee,FL
Summary
Dynamic retail professional with experience in inventory management and guest services. Strong ability to handle high-pressure situations while maintaining a clean and organized environment. Eager to leverage problem-solving skills to enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Seasonal Worker
American Girl Place
09.2024 - 01.2025
- Maintained cleanliness and organization of up to 5 sales floors, ensuring appealing displays for merchandise.
- Managed inventory restocking and maintained accurate stock levels on shelves.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Supported promotional events by setting up displays and engaging with guests to boost participation.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
Retail Associate
EmployU Employment Service
03.2023 - 05.2024
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored inventory levels, assisting in restocking shelves to meet customer demand effectively.
- Travel to over 5 different business operations for work.
Guest Service Representative
Island H2O Water Park
05.2021 - 05.2022
- Assisted guests with inquiries and resolved issues to enhance visitor experience.
- Provided information on for more than 120 park attractions, services, and safety protocols to ensure guest satisfaction.
- Handled cash transactions efficiently while maintaining accuracy in financial reporting.
- Collaborated with team members to maintain cleanliness and organization throughout the water park.
- Educated guests on park rules and safety measures to promote a safe environment for all visitors.
Education
Some College (No Degree) - General Studies
Valencia College
Orlando, FLHigh School Diploma -
Professional And Technical High School
Kissimmee05-2022
Skills
- Knowledgeable and easy to work with, makes me great for assisting in team training and staff support
- Self sufficient in means of traveling so I am punctual and dependable
- Opening availability so I am adaptable and flexible for other team member needs
- Tech savvy with several skills in computer software programs and ability to learn more quickly
- Polite with situational awareness so i deliver exceptional customer service
- Serves customers in a friendly, efficient manner following outlined steps of service
- Resolves customer concerns and relays relevant information to supervisor
- Ensures compliance with company service standards and inventory and cash control procedures
- Assures compliance with all sanitation and safety requirements
- Valid State Driver's License with clean driving record
- Bilingual in American English and Native Spanish
Timeline
Seasonal Worker
American Girl Place
09.2024 - 01.2025
Retail Associate
EmployU Employment Service
03.2023 - 05.2024
Guest Service Representative
Island H2O Water Park
05.2021 - 05.2022
Some College (No Degree) - General Studies
Valencia College
High School Diploma -
Professional And Technical High School