Johnniemae Walker
Charlotte,NC
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Server
CoachSource
Kannapolis, NC
06.2024 - 08.2024
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
Server
Dennys Restaurant
Charlotte, NC
02.2020 - 06.2024
- Maintained records of transactions made during shift as required by law or company policy.
- Informed customers of daily specials and signature menu items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Cashier
Popeyes Chicken
Buffalo, NY
03.2017 - 02.2020
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
Education
GED -
East High
Buffalo, NY06-2011
Skills
- Table resetting
- Food inspection
- Menu presentation
- Menu design
- Hospitality service expertise
- Positive and professional
- Dining customer service
- Sales expertise
- Memory retention
- Strong work ethic
- Food sales and promotion
- Front-of-house display creation
- Food safety practices
- Multitasking and organization
Timeline
Server
CoachSource
06.2024 - 08.2024
Server
Dennys Restaurant
02.2020 - 06.2024
Cashier
Popeyes Chicken
03.2017 - 02.2020
GED -
East High