Johnnifie Horne
Hampton,VA
Summary
Driven Retail Specialist with a proven track record at the United States Navy, Ship's Serviceman, enhancing store performance through expert merchandising and strong relationship building. Excelled in upselling strategies and problem-solving, boosting sales and customer loyalty. Skilled in both teamwork and data tracking, consistently surpassed sales goals, demonstrating a commitment to excellence and continuous improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
47
47
years of professional experience
Work History
Retail Specialist
United States Navy, Retail Specialist
07.1977 - 09.2024
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Handled returns and exchanges professionally, ensuring customer satisfaction remained priority during these interactions.
- Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
- Exceeded personal sales goals consistently while contributing to overall store performance metrics achievement.
- Increased sales revenue by promoting store promotions and up selling products.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining positive customer experiences.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.
- Mentored new team members on store policies, procedures, and best practices for success in their roles.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
Business Administration And Management
Coastline Community College
Fountain Valley, CASkills
- Store operations
- Brand Awareness
- Merchandise Display
- Data Tracking
- Performance Analysis
- Relationship Building
- Financial Transactions
- Upselling strategies
- Marketing
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Strong Communication and Interpersonal Skills
Timeline
Retail Specialist
United States Navy, Retail Specialist
07.1977 - 09.2024
Business Administration And Management
Coastline Community College
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