JOHNNITA KNIGHT
Homestead,USA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The Palace Gardens
Homestead, FL
01.2025 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Certified Nursing Assistant
Eastridge Nursing Home and Rehab
Cutler Bay, Florida
02.2023 - 01.2025
- Served meals to patients in their rooms and assisted with feeding when needed.
- Responded quickly to emergency situations involving sudden illness or injury.
- Cleaned and sanitized patient rooms according to established protocols.
- Record and documented data of patients daily living every day.
- Answered call lights promptly and responded to patient needs accordingly.
- Participated in educational programs related to nursing assistant skills development.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Call Center Supervisor
Alorica
Miami, Florida
10.2019 - 01.2023
- Provided guidance, training, coaching and mentoring to call center team members.
- Facilitated communication between departments to resolve problems quickly.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Collaborated with other departments to develop solutions for customer needs.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Analyzed customer feedback data to identify trends in customer service issues.
- Assigned tasks to agents based on their skillset and availability.
- Identified areas where additional training was needed among existing staff members.
- Documented changes made within the department as part of continuous improvement efforts.
- Managed budget for call center operations, including forecasting and cost control.
- Coordinated with IT department to troubleshoot and resolve technical issues impacting call center operations.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
Education
High School Diploma - undefined
Miami Southridge Senior High School
Miami, Florida05.2019
Skills
- Patient-focused care
- Collecting specimens
- Documenting behaviors
- Monitoring fluids
- Infection control procedures
- Transporting patients
- Medical office administration
- Database entry
- Bookkeeping
- Research
- Records retrieval
- Spreadsheet development
- Cash management
- Mail handling
- Scanning and copying
- Travel arrangements
- Quality control
- Prioritization
- Documentation preparation
- Record preparation
- Microsoft office expertise
- Excellent grammar
- Error detection
- Basic life support
- HIPAA compliance
- Critical thinking
- Complex Problem-solving
- Health monitoring
- Cultural sensitivity
- Flexibility and adaptability
- Patient hygiene assistance
- Team collaboration
- Escalation management
- Relationship building
- Membership renewals
- Account updating
- Problem-solving
- Customer correspondence
- Clear communication
- Database maintenance
- Professional phone voice
- Documentation and reporting
- Negotiation techniques
- Database management
- Empathy display
- Attention to detail
- Patience maintenance
- Call center customer service
- Scheduling appointments
- Email management
- Report preparation
- Meeting coordination
- Organizational growth
- File management
- Spreadsheet creation
- Document formatting
- Accurate data entry
- Initiative-taking
- Touch typing proficiency
- Presentation development
- Fast typing speed
- Strong vocabulary
- Lifting and transferring
- Patient care
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Alzheimer's and dementia care
- Vital signs monitoring
- Bedside manner
- Dressing assistance
- Safety precautions
- Electronic charting
- Medical terminology
- Feeding assistance
- Positioning patients
- End-of-life care
- Light housekeeping
- Patient management
Certification
CNA427385
Timeline
Certified Nursing Assistant
The Palace Gardens
01.2025 - Current
Certified Nursing Assistant
Eastridge Nursing Home and Rehab
02.2023 - 01.2025
Call Center Supervisor
Alorica
10.2019 - 01.2023
High School Diploma - undefined
Miami Southridge Senior High School