Johnnita Logan
Miami,FL
Summary
Personable and dedicated customer service representative with experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Chewy.com
Miami, FL
08.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Strengthened customer retention by offering discount options.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Call Center Representative
Alorica
Miami, FL
04.2021 - 08.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Offered resolutions to de-escalate calls and solve customer issues.
Shift Leader
Haagen Dazs
Miami Beach, FL
08.2017 - 01.2018
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Education
High School Diploma -
Miami Edison Sr. High
Miami, FL06-2017
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Critical Thinking
- Positive and professional
- Building rapport
- Hospitality and accommodation
- Call Control
- Customer Support
Timeline
Customer Service Representative
Chewy.com
08.2021 - Current
Call Center Representative
Alorica
04.2021 - 08.2021
Shift Leader
Haagen Dazs
08.2017 - 01.2018
High School Diploma -
Miami Edison Sr. High
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