Johnny Abbott
Wewahitchka,FL
Summary
Completed auto technician at Chipola college in 1981 and went to work for a Chevrolet Buick car dealership worked my way up and for the next 18 years worked at five dealerships as either parts or service manager and for about a year warranty manager. Went back to school got a telecommunications certificate and for about a year worked at a telecommunications business.
Overview
42
42
years of professional experience
Work History
telecommunications installer
btw telecommunications
12.1999
- Prepared equipment for all operations
- Monitored well production equipment
- Consistently adhere to all applicable regulations, policies and procedures for health, safety and environmental compliance
- Install parts along a moving production line
- Set up and verify the functionality of safety equipment
- Inspect equipment and systems to identify issues and report problems to repair technicians
- Assemble parts using bolts, screws, speed clips, rivets and other fasteners utilizing hand tools.
Territory Sales Manager
gulfeagle supply
01.2000 - Current
- Cold-called prospective customers to build relationship
- Completed documentation for product and service sales
- Filled out expense reports for accounting
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Generated high volume of referrals
- Updated database with customer and sales information
- Delivered products to customers in timely manner
- Established new customer accounts
- Evaluated competitors and performed market research
- Determined merchandise price schedules and discount rates
- Generated monthly and annual sales reports
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills
- Wrote sales slips and sales contracts
- Shared product knowledge with customers while making personal recommendations
- Maintained friendly and professional customer interactions
- Trained in negotiations and time management
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
- Addressed customer questions and concerns regarding products, prices and availability
- Answered customers' questions about products prices, availability, uses and credit terms
- Determined the cost and pricing of proposals and bids
- Estimated and quoted prices, credit and contract terms, warranties and delivery dates
- Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Increased sales revenue by developing and implementing strategic territory plans.
- Managed over 50 accounts within FL panhandle territory.
- Established and maintained 50 accounts, expanding territory by $ 4,000,000.
Parts/service Manager
Bill Wells Chevrolet-Buick
01.1991 - 02.1999
- Developed promotional programs to optimize revenue levels
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
- Participated in various incentive programs and contests designed to support achievement of production goals
- Hired and trained all sales staff for new store location
- Determined merchandise price schedules and discount rates
- Monitored customer preferences to determine focus of sales efforts
- Generated monthly and annual sales reports
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills
- Wrote sales slips and sales contracts
- Shared product knowledge with customers while making personal recommendations
- Maintained friendly and professional customer interactions
- Trained in negotiations and time management.
- Enhanced customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Streamlined the ordering process for better accuracy and faster turnaround times, resulting in improved customer experiences.
Parts Manager
Hopkins Pontiac-Gmc
01.1990 - 12.1991
- Organized work records and filed reports
- Communicated with customers regarding vehicle issues and potential repairs
- Followed checklists to verify that all important parts were examined
- Participated in various incentive programs and contests designed to support achievement of production goals
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
- Developed promotional programs to optimize revenue levels.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Parts Manager
Jim Robinson Chevrolet-Buick
01.1986 - 01.1989
- Followed checklists to verify that all important parts were examined
- Communicated with customers regarding vehicle issues and potential repairs
- Contributed to repeat and referral business by using strong customer service and problem solving skills
- Organized work records and filed reports
- Ordered accurate amounts of parts and supplies to maintain necessary inventory.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
New Car Prep/ Used Car Technician/ Parts Department
Rahal Chevrolet-Buick
01.1982 - 01.1985
- Followed checklists to verify that all important parts were examined
- Examined vehicles to determine extent of damage or malfunctions
- Communicated with customers regarding vehicle issues and potential repairs
- Repaired and replaced belts, hoses and steering systems
- Operated pneumatic tools and air compressors
- Contributed to repeat and referral business by using strong customer service and problem solving skills
- Organized work records and filed reports
- Ordered accurate amounts of parts and supplies to maintain necessary inventory.
Education
Associate of Arts - automotive mechanics
Chipola College
Marianna, FL01.1981
Skills
- Sales
- Management training
- Negotiating
- Inventory
- Prospecting and cold calling
- Strategic account development
- Team building expertise
- Upselling and consultative selling
- Exceptional customer service skills
- Marketing
- Water proofing
- Construction codes
- Purchasing
- Proven sales track record
- Relationship selling
- Product training and placement
- Customer-oriented
- Formulating quotes
- Strong deal closer
- Telecom Infrastructure
- Hardware maintenance
- Equipment installation and repair
- Safety awareness
Accomplishments
- I have been nominated twice for the company salesman of the year and have won company's admiral award three times.
- Was a finalist for salesman of the year in 2019
- I have completed the complete dale Carnegie initial course and took two refresher courses.
- I completed a year long management training course with my current company.
- I have several manufacture training courses.
- I have successfully negotiated large government school as well as military jobs.
- I turned a small volume territory into a four million dollar a year territory.
Timeline
Territory Sales Manager
gulfeagle supply
01.2000 - Current
telecommunications installer
btw telecommunications
12.1999
Parts/service Manager
Bill Wells Chevrolet-Buick
01.1991 - 02.1999
Parts Manager
Hopkins Pontiac-Gmc
01.1990 - 12.1991
Parts Manager
Jim Robinson Chevrolet-Buick
01.1986 - 01.1989
New Car Prep/ Used Car Technician/ Parts Department
Rahal Chevrolet-Buick
01.1982 - 01.1985
Associate of Arts - automotive mechanics
Chipola College