Johnny Abila
San Angelo,Texas
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
5
5
years of professional experience
Work History
Service Technician
Air Dynamics
02.2021 - 01.2024
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Developed customized training materials for clients, empowering them to effectively operate their newly installed systems.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Food Preparation Worker
Texas Roadhouse Restaurant
03.2019 - 01.2021
- Enhanced food presentation by skillfully arranging dishes and garnishing plates.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
Education
High School Diploma -
Permian High School
Odessa, TX05.2003
Skills
- Project Oversight
- Preventive Maintenance
- Work Documentation
- Quality Assurance
- Customer Service
- Equipment Troubleshooting
- Mechanical Abilities
- Work With Minimal Supervision
- Inventory Management
- Hand Tool Expertise
- Troubleshooting Ability
- Customer Relationship Management
- Analytical Thinking
Timeline
Service Technician
Air Dynamics
02.2021 - 01.2024
Food Preparation Worker
Texas Roadhouse Restaurant
03.2019 - 01.2021
High School Diploma -
Permian High School
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