Summary
Overview
Work History
Education
Skills
Timeline
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Johnny Alfakih

ALEY/MOUNTLEBANON

Summary

A dedicated sales professional with over 5 years of experience in customer service, sales, and financial transactions. Skilled in problem-solving, communication, and managing customer relationships to drive sales and satisfaction. Seeking a position with your reputable firm where I can leverage and enhance my sales skills, customer service expertise

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Shop Manager & OMT Services Specialist

Employe
Aley, Mohafazat Mont-Liban
08.2023 - Current
  • Oversee daily shop operations, ensuring shelves are stocked with high-quality items to meet customer needs
  • Deliver exceptional customer service, fostering long-term relationships to encourage repeat business and a positive reputation
  • Manage OMT services , including money transfers around 60 per day, bill payments, and financial transactions, ensuring accuracy and efficiency
  • Drive sales growth by promoting products, optimizing displays, and utilizing effective sales techniques
  • Handle inventory management, supplier coordination, and stock replenishment
  • Ensure compliance with safety and operational standards to maximize profitability
  • [Shop Name]
  • Managed inventory control, cash control, and store opening and closing procedures.

Salesperson

Whish Money Agent
Aley, Mohafazat Mont-Liban
10.2021 - 07.2023
  • Company Overview: Money Transfer Company
  • Assisted customers with money transfer transactions, ensuring a smooth and secure process
  • Ensured compliance with company policies, following regulations and guidelines
  • Verified customer identification and transaction details to prevent fraud and ensure accuracy
  • Addressed customer inquiries and resolved issues promptly, demonstrating effective problem-solving skills
  • Maintained accurate transaction records and prepared reports for management
  • Money Transfer Company
  • Developed relationships with clients for increased loyalty and repeat business.

Salesman

Telecom Shop
Aley
08.2021 - 07.2023
  • Assisted customers with inquiries and purchases, ensuring a positive shopping experience
  • Guided customers in selecting the right products based on their requirements and budget
  • Processed sales transactions accurately, adhering to company policies and maintaining attention to detail
  • Handled customer complaints promptly, resolving concerns to ensure customer satisfaction
  • Increased sales by offering advice on purchases and promoting additional products.

Education

Undergraduate - Computer Science

Lebanese International University
Beirut Salim Slam
10.2022 - Current

Electro Technique Degree -

Chouifat Institute
CHOUAIFAT
10.2019 - 10.2022

Skills

  • Microsoft Office Suite

Data analysis

Documentation

Presentations

Computer Software Applications

Problem-solving

Analytical skills

Communication skills

Interpersonal skills

Attention to detail

Timeline

Shop Manager & OMT Services Specialist

Employe
08.2023 - Current

Undergraduate - Computer Science

Lebanese International University
10.2022 - Current

Salesperson

Whish Money Agent
10.2021 - 07.2023

Salesman

Telecom Shop
08.2021 - 07.2023

Electro Technique Degree -

Chouifat Institute
10.2019 - 10.2022

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Johnny Alfakih